Housekeeping Supervisor

Botswana
Salary: Market Related
Job Type: Contract
Sectors: Hospitality General
Reference: 186972

Apply before Jun 12 2026 | 13 Days left

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Vacancy Details

Employer: International Facilities Services

Purpose of the Role

To supervise and coordinate all housekeeping functions, equipment and procedures.

Key Responsibilities

1. Housekeeping Operations and Supervision

Establish and maintain a system of housekeeping to ensure all accommodation is appropriately prepared and maintained for site residents.
Conduct planned and random inspections of facilities and contents to ensure standards are maintained and to identify replacement and repair requirements.
Oversee the maintenance and repairs to the facilities.

2. Housekeeping Inventory Control

Issue supplies and consumables to staff as needed.
Keep track of supply levels and place requisitions when required to replenish stock.

3. Health and Safety Compliance

Inspect accommodation, housekeeping and ablution facilities for conformity with health and safety policies, procedures and checklists.
Report identified problems to the Housekeeping and Laundry Manager.

4. Staff Supervision

Manage and reconcile employee leave and attendance records.
Respond to or redirect employee queries as required.
Conduct employee appraisals.
Manage first level labour relations matters.
Identify areas for employee development and provide training.

5. Client Relations and Complaint Resolution

Follow up on client queries and complaints.
Resolve minor client complaints and problems.
Escalate client complaints out of scope of responsibility to the Housekeeping and Laundry Manager for further resolution.

6. Effective Teamwork and Self-Management

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Manage colleagues’ expectations and communicate appropriately.
Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

QUALIFICATION AND EXPERIENCE