Tax Technical Support Intern

Apply before Jul 27 2026 | 62 Days left

Apply

Vacancy Details

A well established Tax Company is looking for a Technical Support Intern.

Requirements:

Minimum qualification: Completed or currently studying towards a qualification in Taxation or Law (with tax exposure)
Experience: None required
Strong interest in South African tax administration and SARS processes
Sound understanding of basic tax principles (Income Tax and VAT advantageous)
Good written communication skills and strong attention to detail

Competencies

Ability to work with structured information and large datasets
Strong digital literacy, including Microsoft 365; familiarity with AI tools is advantageous
Analytical thinking and a structured approach to problem-solving
Ability to handle confidential information responsibly
Proactive, organised, and able to manage multiple tasks

Key Responsibilities:

Tax Helpline Support
Assist with helpline administration, including downloading, organising, and cleaning datasets
Track allocated queries and maintain accurate records
SARS Escalations Support
Maintain escalation registers and support the preparation of submissions to SARS
Monitor outstanding responses and assist with follow-ups or re-escalations

Technical Content & Knowledge Support

Assist in compiling practitioner-focused FAQs from helpline queries and engagements
Support technical content development, including social media posts, polls, and webinar material
Perform data de-identification to support confidentiality and data protection requirements
Organise technical inputs from multiple sources into structured working material
AI Knowledge Base Maintenance
Assist in updating, organising, and classifying the AI knowledge base for effective retrieval
Identify outdated or duplicated information
Support content validation and quality control

Member Engagement & Communications

Support member engagement through social media and related communication channels
Monitor, categorise, and organise engagement data into useful insights

Regional & Stakeholder Coordination

Support preparation of meeting packs and summaries
Help consolidate issues raised across regions
General Administrative Support
Organise documents and datasets and maintain structured records for audit and reporting purposes
Assist with scheduling meetings and coordinating logistics

Additional Screening Criteria