Candidate Requirements

Key Responsibilities:

•        Tax Helpline Support

•        Assist with helpline administration, including downloading, organising, and cleaning datasets

•        Track allocated queries and maintain accurate records

•        SARS Escalations Support

•        Maintain escalation registers and support the preparation of submissions to SARS

•        Monitor outstanding responses and assist with follow-ups or re-escalations

Technical Content & Knowledge Support

•        Assist in compiling practitioner-focused FAQs from helpline queries and engagements

•        Support technical content development, including social media posts, polls, and webinar material

•        Perform data de-identification to support confidentiality and data protection requirements

•        Organise technical inputs from multiple sources into structured working material

•        AI Knowledge Base Maintenance

•        Assist in updating, organising, and classifying the AI knowledge base for effective retrieval

•        Identify outdated or duplicated information

•        Support content validation and quality control

Member Engagement & Communications

•        Support member engagement through social media and related communication channels

•        Monitor, categorise, and organise engagement data into useful insights

Regional & Stakeholder Coordination

•        Support preparation of meeting packs and summaries

•        Help consolidate issues raised across regions

•        General Administrative Support

•        Organise documents and datasets and maintain structured records for audit and reporting purposes

•        Assist with scheduling meetings and coordinating logistics

Additional Screening Criteria

•        No criminal record

•        Verifiable references from lecturers if no prior work experience exist.

Additional Information:

·        This division plays a critical role in:

·        Providing technical assistance to tax practitioner members via the Tax Helpline

·        Managing engagement with regional practitioner communities

·        Escalating systemic and operational issues to SARS

·        Supporting practitioner-facing communication and knowledge-sharing initiatives