Job Purpose 


The Despatch Clerk - Couriers are responsible for coordinating and handling the release of customer orders collected directly from the warehouse by courier companies.
This role ensures that all outgoing goods are correctly prepared, packed, and documented, and Courier Guy or customer courier collections are handled efficiently and professionally. 

 
Key Responsibilities
Collections Coordination

Manage the flow of customers couriers and courier guy drivers arriving to collect orders.
Verify customer details, order numbers, and collection documentation against bookings made.
Ensure correct items are issued to the correct customers, courier or transport provider.
Do the bookings for collections on the online booking system as needed.
Assist with returns at the returns counter when needed.

 
Order Preparation & Verification

Retrieve and stage customer orders for collection.
Check that orders are complete, correctly packaged, and accurately labelled.
Perform final verification against pick slips, invoices, waybills, or delivery notes before releasing goods.
Report any discrepancies or shortages to the supervisor immediately.

Documentation & Record Keeping

Ensure all required paperwork including waybills are completed, signed, and routed appropriately and timeously.
Assist with queries in this department as required.

Customer Service

Assist couriers and other drivers in a professional and courteous manner.
Provide accurate information regarding collection times, procedures, or order status.
Escalate customer concerns or delays to the supervisor / manager when required.

Housekeeping & Compliance

Maintain a clean, safe, and organised courier dispatch area.
Use all equipment (pallet jacks, trolleys, etc.) correctly and safely. If you see any damage to any of our equipment it is your responsibility to report it immediately.

General Support

Assist all your colleagues and other departments when required.
Perform any ad hoc duties as assigned by your supervisors or Managers.