• Provide leadership and coordination for internal IT personnel.
• Serve as the primary liaison between management, employees, advisers, and IT service providers.
• Manage service delivery expectations with outsourced partners.
• Maintain the IT governance framework, policies, and standards.
• Chair the IT Steering Committee.
• Ensure audit readiness and track risk remediation activities.
• Retain accountability for all regulatory IT obligations.
• Own and review monthly IT governance reports, including:
  • SLA performance
  • Incident trends
  • Security posture
  • Patch and vulnerability status
  • Change management records
  • Remediation tracking
• Govern and oversee outsourced IT service providers.
• Conduct service review meetings and manage escalations.
• Own and maintain the Business-as-Usual (BAU) service catalogue.
• Ensure SLA compliance across all service providers.
• Review and approve all project, upgrade, migration, and non-BAU scopes prior to execution.
• Enforce SLA adherence and approve non-BAU work requests.
• Ensure effective transition planning, documentation completeness, administrative access retention, and orderly exit handovers in line with contractual obligations.
• Own and manage the IT budget.
• Monitor expenditure against budget allocations.
• Control scope changes and cost escalation.
• Translate business requirements into IT initiatives and solutions.
• Maintain the IT roadmap and delivery tracking mechanisms.
• Report IT performance, risk exposure, and cost management to Exco.
• Coordinate communication and stakeholder engagement during incidents.

• Matric.
• Bachelor’s degree in Business, Finance, Governance, or a related field.
• Governance or risk management qualification advantageous.
• Minimum of 8–10 years’ experience in IT governance and/or vendor management.
• Financial services industry experience preferred.
• IT governance frameworks and best practices.
• Financial services risk management.
• Information security principles and controls.

Skills

• Vendor and stakeholder management.
• Budget management and cost control.
• Risk identification, escalation, and remediation tracking.
• Strong verbal and written communication skills.