Operational Excellence

• Daily LN system checks post-invoicing to confirm all deliveries are accounted for.
• Strict stock control protocols including cycle counts, cold chain maintenance, and pallet procedures.
• Start-up/shut-down routines, daily inspections, and immediate resolution of discrepancies or equipment breakdowns.

Customer & Distribution Management

• Efficient planning and distribution of frozen products in line with standards.
• Handling of customer queries and claims via phone/email.
• Continuous coordination with transporters and escalation of delivery delays.
• Vehicle and equipment sanitisation prior to loading.

Compliance & Risk Management

• Enforcement of food safety, GMP/GHP principles, and housekeeping standards.
• Implementation and verification of food safety documentation.
• Adherence to company policies, legislative requirements, and proactive risk mitigation.
• Promotion of the 20 Keys programme and MBA board updates.

Staff Leadership & Development

• Daily shift meetings, attendance tracking, and overtime planning.
• Ensuring staff presence, PPE compliance, and workstation readiness.
• Comprehensive induction, training, multi-tasking development, and succession planning.
• Disciplinary actions aligned with company standards.

Communication & Reporting

• Continuous communication with managers/superintendents.
• Timely reporting of non-conformances, weekly reports, and escalation of issues.
• Active participation in meetings and contribution of improvement suggestions.
• Professional engagement with employees, customers, and suppliers.
• Promotion of business changes to safeguard company well-being.

Order & Delivery Management

• Daily and forward planning, coordination, and execution of customer orders and deliveries across all shifts.
• Strict application of the FIFO principle for all stock movements.
• Retail delivery load planning and coordination with transporters to optimize turnaround times.
• Final daily LN system checks to confirm all orders are allocated, accounted for, and signed off.

Operational Oversight

• Alignment of all functions (Receiving, Picking Store, Administration, Loading, Sales, Transporters, Service Providers) with daily workload to ensure efficiency and productivity.
• Hands-on management style both in office and on the floor.

Communication & Reporting

• Written and verbal shift handover feedback and workload plans completed, signed off, and discussed between shifts.
• Attendance registers, loading schedules, and shift feedbacks reviewed at handover and in morning management meetings.
• Immediate reporting of any discrepancies to manager/superintendent.