Job Summary

We are seeking a dynamic and results-driven Sales Team Leader to enhance the effectiveness of our sales agents, drive performance, and ensure operational excellence within the team.

Key Responsibilities

Sales Performance Management

• Support the sales team in achieving and exceeding KPI targets
• Ensure agents have the necessary tools, systems, and information
• Monitor agent availability (VICI system) and call performance
• Track lead usage, progressive call time, and sales statistics
• Drive agent referrals and ensure quality lead auditing
• Monitor call accuracy and alignment between system and agent activity
• Resolve escalated customer queries efficiently
• Participate in sales floor projects and manage inputs/outputs

Administration

• Lead daily morning meetings
• Communicate product and service changes
• Address audit findings and non-compliance issues
• Conduct daily cash-ups in line with SOP
• Manage attendance and reduce unauthorized absences
• Maintain accurate and up-to-date administrative records

Team Development & Coaching

• Coach and develop sales agents to improve performance
• Identify training needs and implement development plans
• Conduct performance reviews and appraisals
• Escalate ongoing poor performance where necessary
• Ensure disciplinary procedures follow company standards