International BPO Voice Agent - Remote (Inbound Answering Service)

Western Cape Remote
Salary: R15 265.00 - R16 100.00 Per Month
Bonus: Potentially
Job Type: Permanent
Sectors: Call Centre Real Estate Telecommunications
Reference: 2362766

Apply before Jul 21 2026 | 58 Days left

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Vacancy Details

About Us: We are a rapidly growing, premium virtual receptionist and answering service provider. We partner with businesses across the United States to handle their incoming calls, capture leads, schedule appointments, and provide world-class customer service. We operate 24/7/365, meaning we deliver seamless, around-the-clock support to our clients.

Position Overview: We are seeking highly articulate, reliable, and empathetic Remote Virtual Receptionists to join our international team. In this role, you will be the frontline voice for various small businesses, law firms, and medical offices. You aren't just "answering phones"—you are representing our clients' brands with absolute professionalism.

Because we operate in a fast-paced environment with a 24/7 rotation, we require professionals who are self-disciplined, possess rock-solid internet setups, and genuinely enjoy helping people.

Key Responsibilities:

Answer inbound calls professionally using customized client scripts and brand guidelines.
Screen, filter, and accurately route incoming calls to the appropriate department or individual.
Take meticulous messages and instantly log call details into our software platform.
Schedule appointments and input data into client CRMs with high accuracy.
De-escalate frustrated callers with patience, empathy, and grace.

Growth & Career Opportunities

We are scaling fast, and we believe in promoting from within. We do not want you to stay in an entry-level tier forever. As we onboard more clients and expand our international teams, top-performing receptionists will have direct pathways to step into leadership and specialized positions, including:

Team Leads & Shift Supervisors (Managing agent schedules, performance, and real-time queues)
Quality Assurance (QA) Specialists (Reviewing call recordings and coaching newer agents)
Client Onboarding Managers (Setting up scripts and managing relationships with our US business clients)
Operations Managers (Overseeing regional team performance and tech infrastructure)

If you are ambitious, reliable, and looking for a long-term career path where your hard work is noticed and rewarded, this is the place for you.

Required Skills

Attention To Detail
Active Listening
Reliability
English Language Proficiency
High Emotional Intelligence

Candidate Requirements

Job Requirements & Equipment (The "Non-Negotiables")

Experience: Minimum 1–2 years of experience in an international call center (BPO) environment, virtual assistant role, or phone-based customer service.
Language Proficiency: Impeccable verbal and written English (neutral or near-native accent). For Colombian applicants: Must be completely bilingual in English and Spanish.
Availability: Must be willing and flexible to work rotating shifts, including nights, weekends, and holidays, to align with US time zones.
Work Environment: A dedicated, completely quiet home office space free from background noise (no barking dogs, roosters, traffic, or family interruptions).
Technical Hardware Requirements:
- Computer: Core i5 processor (or equivalent) with at least 8GB RAM.
- Headset: Professional noise-canceling USB headset with a built-in microphone. (We will pay for your headset)
- Primary Internet: High-speed, reliable fiber internet (Minimum 25 Mbps download / 10 Mbps upload).
- Power Backup (Critical): Must have an operational power backup solution (UPS or generator) capable of keeping your computer and router powered for at least 2–4 hours during local outages.