Warehouse Supervisor

Reporting To

Warehouse Manager / Operations Manager

Job Purpose

To supervise daily warehouse operations with a primary focus on achieving and maintaining 100% stock accuracy, ensuring that all stock movements are accurately recorded in SYSPRO, and that all stock is stored in the correct bin locations, while maintaining high standards of housekeeping, safety, and space utilization.

Key Responsibilities

Stock Control & Accuracy

• Ensure all stock movements (receipts, issues, transfers, adjustments) are captured accurately and timeously in SYSPRO.
• Maintain full alignment between physical stock and system records.
• Ensure all stock is stored in the correct bin locations at all times.
• Conduct and supervise cycle counts and stock counts and resolve variances.
• Implement controls to prevent stock losses, damage, and discrepancies.
  

Warehouse Operations

• Supervise receiving, storage, picking, packing, and dispatch activities.
• Ensure accuracy of incoming and outgoing stock (quantity, quality, documentation).
• Monitor workflow and ensure timely completion of tasks and orders.
• Ensure all transactions are correctly recorded and supported by documentation.

Housekeeping & Space Management

• Maintain high housekeeping standards across the warehouse.
• Ensure efficient use of limited warehouse space.
• Enforce proper stacking, storage, and organization of stock.

Staff Supervision

• Supervise, allocate work, and monitor performance of warehouse staff.
• Manage attendance, overtime, and discipline.
• Train staff on procedures, stock control, and system usage.
• Drive a culture of accountability and attention to detail.

Systems & Reporting

• Ensure all data in SYSPRO is accurate and up to date.
• Maintain proper warehouse documentation and records.
• Prepare regular reports (stock variances, movements, backlog, stock levels).           

Health & Safety

• Ensure compliance with all health and safety standards.
• Promote safe handling and use of equipment.
• Maintain a safe and organized working environment.

Minimum Requirements

• Matric (Grade 12)
• Minimum 3 years’ experience in a warehouse supervisory role
• Experience with SYSPRO or similar ERP system
• Strong knowledge of inventory control and warehouse processes
• Computer literacy (MS Office)
• Forklift experience and valid driver’s license advantageous

Key Competencies

• Strong attention to detail and accuracy
• Leadership and supervisory skills
• Planning and organizational ability
• Problem-solving skills
• Good communication skills
• Ability to work under pressure
• Strong process discipline and accountability

Key Performance Indicators (KPIs)

• 100% stock accuracy (physical vs SYSPRO)
• Accuracy and timeliness of stock transactions
• Correct bin allocation and control
• Housekeeping standards maintained
• Reduction in stock variances and losses
• On-time and accurate receiving and dispatch