Product Specialist â€“ Software Support & Client Success

Bellville
Salary: R22 000.00 - R25 000.00 Per Month
Job Type: Permanent
Sectors: IT
Reference: CPT001131/MM

Apply before Jun 21 2026 | 30 Days left

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Vacancy Details

Employer: West Coast Personnel

Do you thrive on solving technical problems, helping customers succeed, and working with software that makes a real impact in the agriculture industry? We are looking for a driven, solutions-focused Product Specialist to join our growing team supporting specialised software platforms used within the agricultural sector. This role combines technical troubleshooting, SQL administration, software deployment, client training, and customer support â€” perfect for someone who enjoys both technology and people. If you love problem-solving, enjoy owning issues from start to finish, and want to work in a role where no two days are the same, we would like to hear from you.

What you'll do:

Support bespoke software products remotely and onsite when required
Investigate, troubleshoot and resolve software support queries
Own helpdesk tickets from logging through to resolution
Manage and administer SQL-rich environments, including scripting and database administration
Perform software testing before product releases and updates
Deploy product upgrades, installations and new software releases
Train and support clients on software functionality and best practices
Collaborate with internal departments to drive fast, effective solutions
Escalate issues appropriately while maintaining excellent client communication
Identify opportunities to improve processes and customer outcomes

Technical requirements:

Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting
Previous software support, application support, or technical helpdesk experience
Understanding of ticketing systems, call lifecycle management, and IT support processes
Exposure to ITIL principles advantageous
Strong Microsoft Office proficiency
Valid driver's licence and own reliable transport
Experience working with mobile scanners, handheld devices, or APK installations beneficial
Agriculture, fruit industry, logistics, warehouse systems, or related operational software exposure highly advantageous

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We're looking for someone who is:

Client-focused and passionate about customer success
Calm under pressure and solutions-driven
Highly organised with exceptional attention to detail
Comfortable managing multiple priorities simultaneously
Confident communicating with both technical and non-technical users
Self-managed, proactive, and accountable
A team player who enjoys collaboration
Curious, innovative, and eager to continuously learn
Someone who takes ownership and goes the extra mile to deliver exceptional service

Why join us?

Exposure to specialised software solutions within a dynamic industry
Variety â technical support, SQL administration, training, deployments and client engagement
Opportunity to grow your technical and client-facing skills
Supportive team environment where innovation is encouraged

If you enjoy technology, solving problems, and building strong client relationships while working in a fast-paced environment â we'd love to hear from you.

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About West Coast Personnel

Staff recruitment specialists at all levels: Permanent Placements, Temps, Contract Personnel and CV Services.

What services do we offer? Successful recruitment and selection processes Personality profiling Professional CV preparation for Jobseekers Verification of qualifications, employment history and all relevant details. Reference checks according to competencies. Suitability for position. West Coast Personnel Permanent Placements Having an impressive database of approved candidates, we search the marketplace to find you the best candidate. Our personalized service means that we actually sit down to find out what precisely you need, and through proven processes, ensure that the right person is chosen for the job. Filling your gaps! West Coast Personnel Temps Our Temps are the perfect staffing solution. Clients hire professional skills per hour and have access to flexible, no-fuss employees at competitive rates; we take care of the complete payroll administration and offer negotiable Temp to Perm Placement fees.