POSITION PURPOSE
The Padel Staff Management & Bookings Coordinator is responsible for overseeing daily court bookings, assisting players and guests, ensuring smooth operation of scheduled games, and delivering excellent customer service. The role includes managing booking systems, facilitating player experiences, coordinating staff on shift, and ensuring courts and facilities are prepared for all sessions and events.
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ESSENTIAL FUNCTIONS AND BASIC DUTIES
1. Booking & Scheduling Management
a. Manage all court bookings through the booking platform and WhatsApp communication.
b. Confirm player reservations, cancellations, and rescheduling requests.
c. Ensure courts are allocated correctly and efficiently.
d. Monitor daily schedules and maximize court utilization.

2. Customer Service & Player Facilitation
a. Welcome and assist players upon arrival.
b. Help organize social games, matches, and player rotations.
c. Assist new players with court procedures, rules, and equipment guidance.
d. Handle customer queries and resolve booking-related issues professionally.

3. Staff Coordination
a. Oversee staff schedules and daily operational duties.
b. Ensure staff are punctual, presentable, and providing excellent service.
c. Communicate operational updates and daily priorities to staff.
d. Support management with shift coverage and operational planning.

4. Facility & Court Oversight
a. Ensure courts and surrounding facilities are clean and prepared for use.
b. Report maintenance or operational issues to management promptly.
c. Monitor equipment availability including balls, rackets, and court supplies.
d. Ensure safety standards and club rules are followed at all times.

5. Administrative Duties
a. Maintain accurate booking and attendance records.
b. Assist with daily cash-ups or payment confirmations if required.
c. Support marketing initiatives, events, and club promotions.
d. Prepare operational reports when requested by management.
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PERFORMANCE MEASUREMENTS
1. Efficient management of daily bookings and court schedules.
2. High customer satisfaction and positive player experience.
3. Smooth facilitation of games and club operations.
4. Staff punctuality and operational efficiency maintained.
5. Accurate administration and communication with members.
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Education/Certification:
• Matric 

Required Knowledge:
• Understanding of customer service principles.
• Basic knowledge of padel or sports club operations.
• Familiarity with booking systems and scheduling platforms.

Experience Required:
• Previous experience in hospitality, sports clubs, customer service, or operations management preferred.

Skills/Abilities:
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work flexible hours, including weekends and evenings.