Description
SSK currently has the following career opportunity at its Retail Department. For this challenging opportunity, we are seeking a highly analytical, strategic, and leadership-driven Manager: Retail Admin to oversee the financial, operational, and system-related workflows in our Retail Department.

Responsibilities
Management Functions

• Exercising acceptable levels of planning, organizing, leading, controlling, and overseeing.
• Operating Procedures
• Develop and document standard operating procedures (SOPs).
• Analyze current work processes and identify gaps.
• Define workflows for all core processes.
• Ensure that procedures are practical, understandable, and measurable.
• Suggest improvements to increase efficiency and productivity.
• Maintain a central database of all documentation.
• Monitor the application of procedures and identify deviations.
• Ensure compliance with internal policies and relevant legislation.
• Support internal and external audit processes.

System Administration

• Handle all system-related queries, including:
  • General incidents/ (“how to’s”) queries.
  • Processes that must be followed to perform a task.
  • Identify barriers that arise from queries and cannot be resolved.
  • Grouping and prioritizing similar requests/obstacles/problems.
  • “Log” of Helpdesk “calls”. Ensure that requests forwarded to the 2nd line are reported, along with the necessary supporting documentation.
  • Regular communication to and from SSK information regarding outstanding requests (“calls”).
  • Regular feedback to the branch regarding the progress of outstanding requests.
  • Regular communication to Branch Management regarding program changes.
  • Completion of change/access requests.

Stock Takes

• Coordination and preparation of “scanners” for six-monthly/year-end stock takes.
• Provide system assistance to Branch Management with the stock-taking process.
• Post of all interim, six-monthly, and year-end stock takes.
• Assist with error tracking and associated corrections.

Training

• Co-responsible for the training of retail staff, which includes:
  • System induction training for new staff.
  • Establish a training schedule for all system users according to Branch Management needs (in collaboration with the Manager: Retail Purchasing, who is responsible for scheduling product training).
  • Facilitate Retail Development program.

General

• Support to Operations Manager West and East in terms of:
  • Identification and addressing risks.
  • Segregation of duties on all system and procedure-related processes.
  • All branch-related administrative processes.
• Preparation of additional KPI’s where the need arises at the branch.
• Assistance to Branch Management if inquiries regarding monthly reports arise.
• Overall control and monitoring regarding:
  • Asset registers
  • Vehicle registers
  • Monthly Task Lists
  • Monthly Field Marketer returns
• Co-responsible for ensuring uniformity within the Retail Departments regarding operating rules.
• Responsible for maintaining good relationships with Branch Management and SSK Information. (As well as close cooperation with Support Administrators from other departments).
• Co-responsible for continuous system development and improvement.

Projects: Agriland East “Go-Live”

• In addition to the above duties, the successful candidate is fully responsible for the Agriland East ‘Go-Live’ project, which includes, among others, the following:
• Standardization of admin procedures between West and East in the run-up to 1 March 2028.
• Identification and training of “super users” (West and East) together with a complete training plan for all computer users (East). The latter is in person and making training videos available for each trading process to use as a “refresher”.
• Continuous liaison with IT and Information.

Desired Skills and Characteristics

• Proven NextPOS knowledge and experience.
• At least 5 years of practical experience in Agriland administration, systems, and procedures.
• Service-oriented mindset.
• Must be able to function independently.
• Strong organizational and planning skills.
• Accuracy and attention to detail.
• Leadership and team management skills.
• Problem-solving ability.
• Good communication skills (Afrikaans and English).

Please consider your application unsuccessful if you have not received feedback within one month of the closing date. SSK reserves the right not to fill any position. SSK is an equal-opportunity employer.