We are looking for an experienced AWS Facilitator to deliver engaging technical training and learner support within our AWS Programme, ensuring participants are well-prepared for certification, performance excellence and workplace readiness.


Job Purpose

The AWS Facilitator is responsible for delivering and supporting technical training within the AWS Programme environment. The role focuses on facilitating engaging learning sessions, supporting learners throughout the programme journey, monitoring attendance and performance and ensuring that learners are adequately prepared for certification and workplace readiness.

Key Responsibilities

Facilitation & Training

• Deliver instructor-led AWS training sessions in line with programme requirements.
• Facilitate both virtual and in-person classes where applicable.
• Explain technical concepts in a clear and learner-friendly manner.
• Guide learners through labs, projects, and practical exercises.
• Ensure learners remain engaged and actively participate during sessions.

Learner Support

• Provide academic and technical support to learners throughout the programme.
• Assist learners with troubleshooting technical issues related to coursework and labs.
• Monitor learner progress and provide feedback where necessary.
• Encourage professionalism, accountability, and consistent participation.

Administration & Reporting

• Track and monitor attendance, punctuality, and learner participation.
• Maintain accurate learner records and assessment results.
• Escalate learner concerns, risks, or non-compliance where necessary.
• Prepare and submit programme progress reports.

Programme Coordination

• Work closely with programme coordinators and stakeholders to ensure smooth programme delivery.
• Support onboarding and orientation sessions for new learners.
• Assist with scheduling, assessments, and certification preparation.
• Ensure compliance with programme standards and expectations.

Minimum Requirements

• Relevant qualification in Information Technology, Computer Science, or a related field.
• AWS Cloud knowledge and practical understanding of AWS services.
• Experience facilitating training, coaching, mentoring, or teaching.
• Strong communication and presentation skills.
• Ability to manage groups in both virtual and classroom environments.
• Basic understanding of cloud computing concepts.

Preferred Requirements

• AWS Certification (e.g., AWS Certified Cloud Practitioner or AWS Solutions Architect Associate).
• Previous experience facilitating AWS re/Start or similar technical programmes.
• Experience working with learners from diverse backgrounds.
• Knowledge of learning management systems and virtual training platforms.

Key Competencies

• Strong interpersonal and communication skills.
• Ability to simplify complex technical concepts.
• Organised and detail oriented.
• Strong problem-solving abilities.
• Time management and administrative skills.
• Patience and learner-focused approach.
• Ability to motivate and inspire learners.

Working Conditions

• May require after-hours learner support or facilitation sessions.
• Hybrid, remote, or on-site delivery depending on programme requirements.
• Fast-paced learning environment with multiple learner engagements.

Performance Indicators

• Learner attendance and engagement.
• Certification readiness and pass rates.
• Programme completion rates.
• Quality of facilitation and learner feedback.
• Timely reporting and administration.