Front of House/Reservations⁠ ⁠Manage guest reservations via phone, email, and online booking platforms⁠ ⁠Process bookings, amendments, and cancellations accurately⁠ ⁠Maintain up-to-date reservation records and guest information⁠ ⁠Coordinate guest arrivals and departures (check-in/check-out)⁠ ⁠Welcome and assist guests, ensuring a warm and professional first impression⁠ ⁠Provide information on lodge facilities, activities, and services⁠ ⁠Liaise with housekeeping, guiding, and operations teams for smooth guest experiences⁠ ⁠Handle guest queries, requests, and complaints efficiently⁠ ⁠Ensure high levels of customer service and guest satisfaction⁠ ⁠Perform general front desk administrative dutiesPrior hospitality or lodge experience is advantageous.

Guide / Ranger

• ⁠ ⁠Market related salary negotiable depending on experience and qualifications
• ⁠ ⁠FGASA Level 1 or 2
• ⁠ ⁠Bush Walks, Game Drives, Hosting a must
• ⁠ ⁠PDP
• ⁠ ⁠Fist Aid
• ⁠ ⁠Rifle competency and advanced rifle handling
• ⁠ ⁠Basic vehicle and camp maintenance