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ACCOUNT TECHNICAL SUPPORT AGENT

Cape Town CBD
Salary: Market Related
Job Type: Permanent
Sectors: Call Centre
Reference: ATM01

Apply before Jul 18 2026 | 61 Days left

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Vacancy Details

Employer: ATM.SA

We are looking for a highly motivated and detail-oriented Account Technical Support Agent to join our dynamic team. If you are passionate about customer service, problem-solving, and technical/account support, this opportunity is for you!

Key Responsibilities

As an Account Technical Support Agent, you will:

Deliver excellent customer service using strong communication and listening skills
Provide professional telephonic and email support to customers
Accurately capture and log service calls with high attention to detail
Provide product guidance using IFU (Information for Use) documentation
Update and maintain accurate business and account information
Support customers with accounting queries, including HMRC regulations and compliance
Resolve complex accounting issues such as VAT and other legislative queries
Reconcile customer, supplier, and bank transactions
Correct account posting errors to ensure accurate balances
Handle inbound queries and provide effective resolutions
Liaise with internal and external stakeholders to resolve queries
Escalate issues or complaints when necessary for timely resolution

Candidate Requirements

Minimum Requirements

6–12 months experience in, accounting support and strong technical support
Knowledge of Sage 50, Sage 100 etc will be a great advantage
Strong communication and customer service skills
Excellent attention to detail and accuracy
Strong problem-solving ability
Ability to work under pressure and meet deadlines
Ability to support or lead others will be an advantage

Personal Attributes

Customer-focused and service-driven
Strong analytical mindset
Team player with a positive attitude
Professional, reliable, and accountable
Willingness to learn and grow in a technical environment

How to Apply

If you meet the above requirements and are ready for a new challenge, we would love to hear from you!

Please send your updated CV to atmrecruitment@sa.atm.group

Closing date: 22 May 2026

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1 person has applied for this job. 32 people have viewed this job.

About ATM.SA

South Africa’s award winning, established, dynamic and leading BPO organisation. As a locally grown business, our vision is to provide turnkey, customer engagement solutions to enable our Clients to compete in an ever-changing industry under extreme legislative pressure. Based in Cape Town and established in 2007, our vision is to "Build lasting partnerships with our Clients by enhancing the value of their Customer journey."

As an outsource service provider, the management, processes, systems and methodologies that supports it, are the required core competencies of ATM.SA. Our wide range of customer engagement and administrative services allows our Clients to focus on their core competencies while leaving the day-to-day customer contact functions in our capable hands.

In addition, our people live our Client’s brands so passionately, a critical discipline ensuring all our programmes are successful and cost effective.

We pride ourselves on working in harmony and at the highest level of support with all our Partners.