Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions.
We’re a data-first organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human.

Role purpose
The Document Processing Consultant is responsible for processing, routing, validating and administering customer documents into the company's operational workflows. The role supports the accurate and timely handling of electronic documents, ensuring that customer information is correctly captured, verified and processed within required service levels.

The successful candidate will be expected to maintain high standards of accuracy, quality and turnaround time while supporting internal teams and contributing to an efficient back-office operation.

Key Responsibilities

Document processing and workflow management
• Route electronic documents into the correct company workflows.
• Review, process and validate customer documentation in line with business requirements.
• Ensure verification documents are completed, checked and approved within required timeframes.
• Accurately capture customer and document information on relevant systems.
• Ensure outstanding tasks are kept up to date and actioned within agreed timelines.
• Follow back-office processes accurately to support quality service delivery.

Administration and reporting
• Complete daily administrative tasks accurately and on time.
• Maintain accurate records of processed documents and related activities.
• Complete timesheets or productivity tracking where required.
• Provide daily, weekly or monthly reports as required by the business.
• Highlight processing delays, variances or system issues to the relevant Team Leader or Manager.

Quality and compliance
• Process documents in line with internal policies, procedures and business standards.
• Maintain strong attention to detail when reviewing and capturing customer information.
• Ensure compliance standards and legislative requirements are adhered to.
• Follow approved Standard Operating Procedures.
• Escalate unclear, incomplete or unusual cases appropriately.


Operational efficiency
• Meet agreed productivity, quality, turnaround time and SLA targets.
• Consistently achieve required processing standards.
• Support continuous improvement by identifying process gaps or efficiency opportunities.
• Communicate recurring issues that may affect workflow performance.
• Work efficiently across systems and applications used by the business.

Internal collaboration
• Work effectively with colleagues, Team Leaders and other departments.
• Liaise with internal stakeholders where additional information or clarification is required.
• Escalate challenges timeously to avoid delays or operational impact.
• Support team members where assistance is required.
• Contribute to a positive and collaborative team environment.

Minimum requirements
• Grade 12 / Matric or equivalent.
• Minimum 2 years customer service, back-office or administrative experience.
• Experience in document processing, verification or workflow administration would be advantageous.
• Strong written and verbal communication skills.
• Competent in Microsoft Office, especially Outlook and Excel.
• Strong attention to detail and accuracy.
• Ability to work accurately in a fast-paced operational environment.
• Ability to follow processes and procedures consistently.
• Clear credit and criminal record, where applicable.
• Ability to work shifts, weekends or public holidays where required by business operations.