Role Purpose

The Operations Manager is responsible for overseeing the daily operational management, deployment, and client success delivery of the company’s mining safety technology product portfolio. The role requires a hands-on leader with strong technical and people management capabilities to ensure the effective implementation, maintenance, and compliance of collision prevention, personnel detection, vehicle interface, and lamproom management systems across underground and surface mining operations.

Key Responsibilities

Operational Management
Manage and oversee the day-to-day operational activities across multiple mining client sites
Ensure reliable deployment, maintenance, and support of mining safety technology systems
Monitor operational performance and implement improvements to enhance efficiency and service delivery
Coordinate field deployment activities and ensure operational readiness of technical teams

Client and Stakeholder Management
Work closely with mine management, safety officers, and technical personnel to ensure successful product implementation
Maintain strong client relationships and ensure high levels of customer satisfaction
Provide operational and technical feedback to clients regarding system performance and compliance
Represent the company professionally during site engagements and operational meetings

Technical Oversight and System Support
Oversee the deployment and support of proximity detection, vehicle interface, personnel detection, and digital lamproom management systems
Provide technical guidance and support to field teams and technicians
Ensure systems comply with EMESRT, MHSA, DMR, and ISO standards where applicable
Support troubleshooting, fault-finding, and system optimisation activities

Compliance and Safety Management
Ensure compliance with Mine Health and Safety Act (MHSA) regulations and DMR requirements
Monitor adherence to site safety standards and operational procedures
Ensure all deployments and operational activities comply with company quality and safety requirements
Support ongoing risk management and safety improvement initiatives

People Management and Leadership
Lead, mentor, and manage operational and technical teams
Ensure effective allocation of resources and workforce planning
Drive performance management, training, and employee development initiatives
Promote a culture of accountability, safety, and operational excellence

Product Portfolio Oversight

Level 9 Vehicle Interface Systems
EMESRT-compliant collision prevention system vehicle integration aligned to TRL4 standards

Personnel Detection Systems (PDS)
Proximity detection systems designed to improve personnel safety around moving machinery in mining environments

MPL Lamproom Management System
Digital lamproom tracking, lamp allocation, and personnel management systems

AR Mobile Platform
Software platform used to manage and monitor operational data from all deployed systems