Introduction

This role supports the rollout, configuration and day-to-day technical operation of a Cloud-based Point-of-Sale (POS) solution for hospitality businesses, including sit down restaurants, Take Away and Bars.The successful candidate will assist with system implementation, hardware setup, training, and customer support, helping ensure stable deployments and a positive customer experience. 

Duties & Responsibilities

Cloud POS Implementation

• Assist with onboarding new customers onto the Cloud POS platform 
• Support configuration of:
• Web-based back-office modules (stock, recipes, sales products)
• iOS, Android and Windows-based POS terminals (ordering, payments, transfers, voids)
• Help prepare and validate systems before go-live

Hardware & Infrastructure Support

• Assist with setup and basic troubleshooting of:
• Android tablets, iOS tablets, Android and Windows based all-in-one POS devices include
• POS peripherals (printers, cash drawers, network switches, scanners etc.)

Integrations Support

Assist with setup and validation of:

• Card payment providers
• Online ordering platforms
• Perform basic testing and escalate integration issues clearly and accurately

Training & Customer Support

Assist with customer training for:

• Front-of-house POS usage
• Manager back-office operations
• Provide telephonic and remote support for day-to-day operational issues
• Participate in onsite support and implementations

Product & Team Growth Support

• Capture customer feedback and recurring issues
• Assist with user acceptance testing and validation of new features
• Contribute to training material and basic documentation
• Grow toward supporting and eventually leading implementation and support functions as the business scales