The successful candidate will work closely with operational and executive teams to analyse business processes, improve efficiencies, support automation initiatives, and deliver actionable business insights

Key Responsibilities

• Analyse and improve operational workflows and business processes
• Identify opportunities for automation and AI-driven improvements
• Develop dashboards, reports, and performance metrics
• Gather and document business requirements and process flows
• Support data governance, reporting accuracy, and system enhancements
• Collaborate with cross-functional teams and stakeholders
• Assist with digital transformation and change management initiatives

Requirements

• 4+ years' experience in Business Analysis, Process Improvement, or similar roles
• Relevant tertiary qualification in Business, IT, or related field
• Strong analytical and problem-solving abilities
• Experience with process mapping, automation, and data analysis tools
• Exposure to ERP, CRM, cloud, or analytics platforms advantageous
• Experience within ICT, telecommunications, or technology-focused environments beneficial

Skills & Competencies

• Strong communication and stakeholder management skills
• Ability to translate complex data into practical business insights
• Highly organised and detail-oriented
• Ability to work across multiple business functions
• Strong reporting and presentation skills

This opportunity suits a proactive and solutions-focused professional looking to contribute to operational excellence and innovation within a fast-paced environment