Role Purpose

The Laboratory Manager is responsible for the effective management of laboratory operations, staff, systems, and equipment to ensure the consistent delivery of accurate testing, food safety compliance, and quality assurance standards. The role oversees laboratory functions, implementation and maintenance of quality management systems, staff development, and adherence to food safety, health, and safety regulations.

Key Responsibilities

Laboratory Operations and Quality Management
Manage the overall operation, servicing, and maintenance of laboratory instrumentation and equipment
Ensure calibration and verification checks are conducted on all laboratory instruments
Implement, maintain, and continuously improve the ISO 17025 Laboratory Management System
Ensure compliance with Food Safety and Quality Management Systems, including HACCP, ISO, and FSSC standards
Verify laboratory test results and product information for accuracy and compliance
Conduct method validation and quality verification checks
Investigate, analyse, and report on questionable or non-conforming test results
Ensure laboratory procedures and testing activities align with company policies and regulatory standards
Maintain cleanliness, hygiene, and safety standards within the laboratory environment

Technical and Analytical Support
Handle general laboratory queries and requests from internal departments and external customers
Manage special Certificate of Analysis (COA) requests
Assist with research projects and conduct test studies where required
Interpret laboratory data and compile technical reports
Ensure preparation, handling, and submission of product samples according to the External Analysis Schedule
Ensure adherence to company sampling plans and procedures

Equipment and Consumables Management
Oversee the purchasing and control of laboratory chemicals, consumables, and related materials
Ensure laboratory equipment is maintained, serviced, and functioning effectively
Monitor inventory levels and ensure operational readiness of laboratory resources
Prepare and manage the laboratory budget in line with operational requirements

Health and Safety Compliance
Participate in safety meetings, forums, and awareness programmes
Ensure compliance with company health and safety policies and procedures
Conduct monthly safety inspections and follow up on corrective actions
Report all safety incidents and hazards to the relevant parties
Ensure protective clothing and safety equipment are used correctly at all times
Distribute safety-related information and ensure ongoing compliance awareness

Employee Management and Development
Manage and supervise the laboratory team to ensure operational efficiency and compliance
Ensure all employees have clearly defined job profiles and performance expectations
Conduct regular performance and goal reviews
Provide ongoing coaching, mentoring, and support to team members
Ensure training and development plans are implemented for all employees
Allocate resources effectively to meet operational demands
Ensure effective communication within the laboratory team
Support succession planning and staff development initiatives

Student Management and Development
Ensure students receive the required training and practical exposure
Ensure research projects and workplace learning activities align with academic and business requirements
Support the implementation of Work Integrated Learning (WIL) programmes within the department
Provide coaching, mentoring, and guidance to students
Ensure all required WIL documentation is completed and submitted timeously