At Cell C, we are not just a telecommunications company; we are a people-centric and consumer-focused organization committed to delivering exceptional experiences to our customers. In line with our dedication to customer-centricity, we are seeking a seasoned professional as a Law Enforcement Agency Analyst, to join a dynamic team of #Unstoppables.

Purpose of Role:

This role provides accurate, timely, and legally compliant analysis, tracking, and professional feedback on information and evidence requested by the Law Enforcement Agencies (LEAs), regulatory bodies, investigative authorities, and other lawful requestors, within agreed service levels and court‑mandated timeframes. This role further supports RICA compliance through robust biometric verification governance, secure data handling, and effective sound stakeholder advisory.

Key Responsibilities

Management of Law Enforcement Agency Requests

• Document and register all requests in accordance with approved Forensic Services processes, procedures and standards
• Acknowledge, respond and approve LEAs, Regulatory Bodies, investigative authorities, and internal queries within one working day in writing
• Analyse, complete, and finalise allocated, and approve requests within agreed or prescribed time frames.
• Mange and provide requested data to SAPS and other agencies within the pre‑agreed schedule
• coordinate and provide archived data within the pre‑agreed time period as discussed and agreed with management
• Provide and assist business units with call detail requests in line with company policy
• Ensure after‑hours requests are actioned timeously.
• Ensure information is submitted in the agreed format/template and guidelines
• Assist with implementation of quality assurance procedures of Interception

Interception and Monitoring Requests

• Analyse, document, register and approve all interception and monitoring requests per approved Forensic Services processes and procedures
• Acknowledge receipt of all interception and monitoring requests in writing
• Complete allocated requests within agreed or prescribed timelines, including instructions received from the Office of Interception (OIC) as per warrants
• Support data provided by supplying proof of factual information when questioned
• Report any access‑control breakdowns in the LIMS office to management
• Assist with management of the Legal Interception and Monitoring System (LIMS) and perform regular backups
• Provide feedback to management on issues and matters pertaining to the LIMS system
• Ensure after‑hours requests are processed when received
  

Biometric Compliance, Verification & Governance

• Verify and manually authenticate customer biometric data in line with RICA legislation and internal compliance frameworks
• Conduct integrity and fraud‑risk checks on biometric submissions, escalating suspicious or non‑compliant cases
• Ensure all biometric verification activities are logged, documented, and traceable for audit and regulatory purposes
• Process biometric verification requests within required SLA timelines to maintain compliance and operational efficiency
• Validate customer identity information against approved internal systems and escalate discrepancies according to procedure
• Maintain secure handling, storage, and confidentiality of biometric and identity‑related data
• Provide compliance feedback and exception reporting to relevant business units
• Identify gaps, trends, or risks in biometric verification processes and recommend improvements
• Assist in the review and enhancement of biometric verification controls, SOPs, and governance frameworks

Expert Advisory & Stakeholder Support

• Provide expert guidance to internal stakeholders on RICA compliance, biometric authentication requirements, LEA requests, and evidentiary standards
• Advise on complex data‑provision and interception matters to ensure alignment with legal and regulatory obligations
• Partner with Legal, Risk, Fraud, and Forensics to interpret legislation and strengthen internal policies and controls
• Contribute to pre‑trial preparation and consultations, ensuring evidentiary readiness and clarity of submissions

Equipment Identity Register (EIR – TransUnion)

• Process and quality check bulk whitelist/blacklist IMEI submissions, ensuring correct formatting, validated IMEI integrity, and accurate batch uploads
• Liaise with TransUnion and internal stakeholders to resolve EIR related issues, ensure SLA compliance, and improve device identity governance processes

System Management (LIMS, e-RICA & Biometric Tools)

• Support day‑to‑day operation, maintenance, and user support for LIMS, e‑RICA platforms, biometric verification tools, and EIR portals
• Perform/assist with system backups, access reviews, and routine control checks to ensure integrity and availability
• Identify system issues, data anomalies, or access‑control concerns and escalate to technical owners
• Document system requirements and contribute to enhancement roadmaps to improve compliance effectiveness
• Assist with testing and validating system changes to ensure alignment with investigative and compliance needs

Document Maintenance and Reporting

• Complete and sign affidavits as per analytical findings
• Generate and maintain monthly feedback reports
• Provide monthly reports on all enquiries, requests, and archived requests received
• Ensure accurate daily keeping and version control of case files and submissions
• Assist with generation of RICA compliance, exception, and validation statistics as required

Projects and Enhancements

• Participate in compliance, forensic, and technology projects including new e‑RICA integrations and process improvements
• Conduct readiness assessments and contribute SME input to project documentation and change impacts
• Support pilot testing, user training, and rollout activities to embed enhancements effectively
• Track and report on project actions, risks, and outcomes relevant to LEA support and RICA compliance

Court Appearance and Expert Support

• Prepare and attend pre‑trial conferences
• Represent the company in court as an expert witness with a high professional standard
• Ensure all evidence and documentation meet legal and evidentiary requirements

Perform any other related duties as requested by Management

• Assist with ad hoc reviews, forensic investigations, and other tasks as requested by management
• Ensure the standby MSISDN is always allocated and answered for LEA after‑hours requests

Minimum Qualifications

• Degree in Law (Criminal Justice) and/or Data Analytics is preferable
• Relevant qualification in IT, Telecommunications, or Network Engineering, with basic understanding of mobile network architecture (including RAN, cell sites, and coverage) will be advantageous

Experience

• Minimum of 5 years’ accumulated experience in telecom, analytics, court experiences, documentation of legal legislative matters for court records.
• Police Experience (2 years) could be advantageous.
• Demonstrated ability to effectively communicate verbally, as well as in writing. This includes demonstrated report writing skills.
• Ability to develop new solutions is preferable
• Own transport
• Demonstrated ability to work and deliver under pressure and within strict time frames
• Demonstrated ability to work in a team environment

 

Special Requirements:

• Credentials such as Certified Fraud Examiner, or other similar certification (Membership to the ICFP – Institute of Commercial Forensic practitioners) and ACFE (Association of Certified Fraud Examiners) will advantageous
• NIA (National Intelligence Agency) clearance certificate or willingness to go through process of obtaining a NIA clearance certificate is a requirement
  

"Cell C is an equal opportunities employer, committed to fostering a diverse and inclusive workplace where all employees are treated fairly and with respect, regardless of race, gender, age, disability, or any other protected characteristic."