Candidate Requirements

Key Duties and Responsibilities:

·        Source and procure healthcare products, medical devices, consumables, and related products from approved local and international suppliers.

·        Obtain and evaluate supplier quotations, pricing, lead times, and commercial terms.

·        Negotiate pricing, payment terms, service levels, and supply agreements.

·        Issue purchase orders and ensure accurate procurement documentation.

·        Monitor supplier performance, product availability, and delivery timelines.

·        Build and maintain strong supplier relationships to ensure continuity of supply.

·        Identify alternate suppliers and manage supply risk mitigation strategies.

·        Ensure procurement activities comply with company policies and healthcare regulatory requirements.

·        Coordinate forecasting and procurement planning with sales and operations teams.

·        Oversee day-to-day operational activities related to stock, warehousing, and order fulfilment.

·        Monitor inventory levels to ensure optimal stock availability and minimize excess inventory.

·        Coordinate stock forecasting and replenishment planning.

·        Ensure accurate inventory reconciliations and stock reporting.

·        Implement operational controls and process improvements.

·        Manage product master data, pricing updates, and system accuracy.

·        Coordinate with finance regarding stock valuation, landed costing, and operational reporting.

·        Ensure adherence to quality standards, SOPs, and healthcare compliance requirements.

·        Coordinate all import and export logistics activities.

·        Liaise with freight forwarders, clearing agents, shipping companies, and courier partners.

·        Track international shipments and proactively manage delivery timelines.

·        Ensure all import documentation is accurate and compliant.

·        Coordinate customs clearance and regulatory requirements.

·        Monitor shipping costs, freight spend, and logistics efficiencies.

·        Resolve shipment delays, customs issues, and logistics-related challenges.

·        Maintain accurate landed cost calculations and shipment records.

·        Draft, review, maintain, and administer supplier and customer contracts.

·        Monitor contractual obligations, pricing agreements, renewal dates, and service commitments.

·        Ensure compliance with contractual terms and company policies.

·        Coordinate contract amendments, renewals, and approvals.

·        Maintain organized contract records and supporting documentation.

·        Assist management with tender submissions and commercial documentation.

·        Support risk management and dispute resolution processes.

·        Serve as a key point of contact for customers regarding orders, deliveries, product availability, and service-related matters.

·        Build and maintain strong relationships with hospitals, clinics, distributors, pharmacies, and healthcare clients.

·        Coordinate customer onboarding and account management processes.

·        Resolve customer queries, complaints, and operational issues professionally and efficiently.

·        Ensure high service levels and customer satisfaction.

·        Coordinate with sales teams to support account growth and retention.

·        Monitor customer ordering trends and provide operational support for strategic accounts.

·        Prepare customer reports, updates, and service reviews where required.

Technical Skills:

·        Procurement and sourcing

·        Import/export logistics coordination

·        Inventory and supply chain management

·        Contract administration

·        Customer account management

·        ERP and inventory systems experience

·        Advanced Microsoft Excel and reporting skills, including pivot tables, VLOOKUP, formulas, and trend analysis etc.

·        Proficiency in QuickBooks, Xero, Sage, or similar systems.

·        High attention to detail, strong communication skills, and integrity.

·        Documentation and compliance management