Responsible for keeping a national and Africa teams of fire suppression technicians productive, compliant, and profitable.
Understanding that the fire suppression industry is a service industry and that the service excellence is a key success factor for the success and growth of the company.
Driving performance across mine sites, the workshop, and the full operational value chain.

Operational Management

Oversee daily operations across multiple mine sites and the head office workshop
Ensure all installations, servicing, and maintenance jobs are completed on time and to standard
Drive productivity and accountability across all technicians
Act as the link between field teams, clients, and management

Resource Planning & Scheduling

Allocate technicians based on site requirements, project scope, urgency, and geography
Ensure optimal use of manpower, tools, and vehicles
Plan deployment schedules
Prevent rework and customer machine downtime through proper forward planning

Job Costing & Budget Control

Prepare and manage job and project costing and profitability at project level, site level and area level
Monitor labour, parts, and travel costs against budgets
Identify cost overruns early and correct them fast
Improve margins through smarter planning and execution

Stores, Workshop & Field Coordination

Manage workflow between stores, workshop builds and site installations
Ensure parts, kits, and equipment are prepared ahead of time
Maintain high standards of workmanship and quality control
Reduce rework, delays, and technical failures

Compliance & Safety

Ensure full compliance with mining regulations and safety standards
Enforce adherence to site-specific safety requirements
Plan and maintain technician certifications and training records
Drive a strong safety culture — no shortcuts

Team Leadership

Lead, mentor, and manage a team of ±30 technicians
Set clear performance targets and hold teams accountable
Address underperformance quickly and effectively
Build a disciplined, reliable, and skilled workforce

Client & Site Management

Maintain strong relationships with mine clients and site managers
Resolve operational issues on-site quickly and professionally
Establish Service Level Agreements (SLA’s) with key accounts
Ensure service delivery meets contractual expectations
Support business growth through consistent service excellence

Reporting & Performance Tracking

Track KPIs: site and technician productivity, job completion rates, margins, breakdowns and repair rework, machine downtime.
Provide weekly and monthly operational reports
Provide monthly/quarterly customer site reports
Use data to improve planning and decision-making