OverviewWe are seeking a dynamic and experienced couple to join our luxury private game reserve. This is a hands-on role suited to a couple where one partner fulfils the role of Field Guide, General Maintenance and Management support, and the other oversees Reservations, Administration, and Management Support. This position requires professionalism, flexibility, and a genuine passion for hospitality, conservation, and exceptional guest experiences.  Position 1: Field Guide & General Maintenance (Partner 1) Key ResponsibilitiesField Guiding & Guest Experience Conduct guided game drives and nature walks (where qualified)Interpret wildlife, ecology, and conservation to guestsEnsure guest safety during activitiesCreate memorable, personalised guest experiences Reserve & Lodge MaintenanceGeneral maintenance of property infrastructure, vehicles, and equipmentBasic plumbing, electrical, and mechanical tasksMaintain reserve roads, signage, and outdoor areasAssist with reserve management where required Operational SupportGuest and staff transfers and logisticsSupport lodge operations during busy periodsWork closely with managementPosition 2: Reservations, Administration & Management Assistant (Partner 2) Key ResponsibilitiesReservations & Guest Communication Manage reservations, enquiries, and confirmationsHandle booking systems, rates, and availabilityCommunicate with guests before, during, and after their stayLiaise with agents and tour operatorsHosting of guests from time to time Administration & Office ManagementGeneral lodge administration and filingAssist with invoicing, payments, and financial adminPrepare reports for managementMaintain guest records and operational documentation Management SupportAssist management with daily operationsCoordinate staff schedules and logisticsSupport guest check-ins, check-outs, and special requestsEnsure brand standards and guest expectations are upheld

Requirements
 

• Valid FGASA qualification (minimum Level 1 preferred)
• PDP and valid driver’s licence
• Practical maintenance skills (hands-on and solutions-driven)
• Strong communication and guest-facing skills
• Physically fit and able to work flexible hours
• Previous lodge or reserve experience essential

• Requirements
• Previous reservations and hospitality administration experience
• Nightsbridge or similar booking platform experience essential
• Strong computer literacy (email, booking systems, Excel/Google Workspace)
• Excellent written and verbal communication skills
• Highly organised, detail-oriented, and professional
• Ability to work independently and handle pressure
• Luxury hospitality experience preferred