Technical Account Manager (JB6059)
Location: Bryanston, Johannesburg
Salary: Market Related + Incentives
Duration: Permanent

A specialist managed services provider, supporting a portfolio of business clients across Microsoft-based technology environments. The team is technically capable, commercially grounded, and focused on delivering consistent, high-quality service to clients who depend on their IT infrastructure daily.

This is a business that invests in process, documentation, and the kind of operational rigour that allows technical teams to scale without losing quality.

This role sits squarely at the intersection of technical operations and client management. You will be the person clients rely on to understand their environment, guide them through onboarding, and keep things moving when escalations arise. Internally, you will contribute to the tools and processes that keep the business running, from RMM platforms and system integrations through to pre-sales scoping and vendor compliance.

If you thrive when no two days look the same and you enjoy being the bridge between what IT does and what clients actually need, this one is worth a closer look.

Minimum Requirements
Working knowledge of Microsoft 365
Identity and Access Management
Microsoft Azure at a basic to intermediate level
Understanding of networking fundamentals including TCP/IP, DNS, VPN, and firewalls
Comfortable working across Windows and macOS environments Experience with IT Service Management and ticketing systems
Familiarity with RMM tools and MSP operational workflows
Understanding of licensing models, vendor relationships, and reseller agreements
Strong verbal and written communication skills
Direct experience engaging with clients or business stakeholders
Ability to explain technical concepts clearly to non-technical audiences Escalation management experience

Key Responsibilities
Manage technical account tasks, including customer audits and onboarding documentation.
Maintain and improve internal systems, including RMM platforms, documentation tools, and integrations.
Assist with pre-sales proposals for standard Microsoft and cloud-based solutions.
Support vendor relationships for renewals, licensing compliance, and reseller agreements.
Contribute to governance and process improvement initiatives across the business.
Handle client escalations professionally and see issues through to resolution.
Maintain and enhance the internal knowledge base.
Map and document business processes to support operational consistency and team efficiency.

Technical Account Manager, Managed Services Provider, MSP, Microsoft 365, M365, Azure, IT Operations, RMM, ITSM, IT Service Management, Bryanston, Johannesburg, Networking, TCP/IP, DNS, VPN, Firewall, Client Management, Onboarding, Pre-Sales, Cloud Services, Vendor Management, IT Coordinator, Technical Support

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.

Kontak Recruitment Disclaimer:
Equal opportunity: All backgrounds are welcome, with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement, duties may adjust for client needs.
Fair process: Fair assessment, only shortlisted candidates contacted due to volume.
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Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.