PURPOSE:
What is the purpose of this job?
To effectively manage and maintain system fixed assets.

RESPONSIBILITIES:

What are you responsible for doing?

•Develop, implement, and review a Hardware Asset Management policy and procedure
•Develop, monitor, and maintain an Asset Registry of all Information Technology assets
•Ensure full traceability of all Information Technology assets
•Provide reports on all assets indicating depreciation, timelines for replacements, costs for replacement, usage concerns, damages etc
•Partner with IT Manager to ensure that a plan is in place to effectively manage current and future asset and consumable requirements
•Repair, replace and procure assets and consumables as approved and within budgetary requirements
•Upgrade, install and configure hardware in support of business needs
•Partner with IT Manager to ensure all software upgrades are performed when required
•Deploy, maintain, and optimise company networks, including but not limited to network devises, servers, workstations, and printers
•Install all network and computer system hardware according to required standards
•Install, manage, and monitor VOIP telephony across all areas of the business
•Monitor the usage of existing hardware and report any instances of abuse
•Assist with the backup, restoration and set up of existing and new mobile devices, telephony, tablets, laptop and desktops.
•Manage and maintain the ISP control panel
•Partner with IT Manager to ensure that all software developments are supported by appropriate hardware.
Analyse systems data and obtain authorisation to make changes to hardware configuration
•Ensure data back up and system security operations are implemented
•Partner with Store Development and Store Operations for the roll out of digital signage
•Partner with Store Operations to provide new store opening requirements and full functionality
•Partner with Store Operations to ensure that all assets are accounted for when stores are closed, the asset register is updated, and assets are re-assigned
•Partner with Risk and Compliance on all CCTV IP equipment roll outs and off-site monitoring
•Partner with Risk and Compliance on all auxiliary security equipment installations and maintenance
•Provide technical support to internal customers
•Respond timeously to service concerns and requests
•Ensure annual subscriptions are renewed and paid timeously
•Manage software licenses and contracts with all service providers e.g., CCTV, Alarms, Telecommunications companies (Vodacom, Telkom)
•Renew and install SSL Certificates annually
•Share knowledge and build capacity within the IT department
•Keep up to date with advancements and best practice within field

JOB REQUIREMENTS

•Grade 12 or equivalent is required
•Bachelor’s degree in computer science, information technology, information systems or similar qualification is preferred
•Applicable professional qualification, e.g. MicroSoft, Comptia, etc.
•Mikrotik Certification an advantage
•Minimum 3 years working experience in a similar role.
•Minimum of 5 - 7 years working experience with IT systems, networks and relate technologies.
•Minimum 3 years experience with system installation, configuration, and analysis.
•Solid knowledge of IT administration and system security
•Experience with establishing, updating, and managing an Asset Registry
•Knowledge of data protection operations and legislation (e.g., POPIA)
•Knowledge of VOIP, Fibre, ADSL networks, CCTV, with Shared APN being an advantage
•Proven track record with contract management
•Work experience in a retail or related industry an advantage.