Wanama is seeking a Support Specialist who can work at the business operations support desk. This role focuses on delivering accurate and timely support to clients and vendors, maintaining system data, and ensuring smooth day-to-day operations.

Please note that this is not an IT (technical) role, but rather an operational position requiring experience in inventory management and purchasing processes.

 Key Requirements

• Understanding of inventory and related processes (e.g. stock counting vs stock transfers).
• Experience or exposure to the Food & Beverage industry is advantageous.
• Familiarity with loading supplier price agreements into contracting systems.
• Knowledge of catalogue and stock item naming conventions (master data management).
• Clear understanding of Unit of Measure (UOM) is essential.
• Ability to interpret purchase and inventory data to derive insights.
• Experience supporting end users in an operational environment.
• Strong computer literacy, with proven Excel skills (including VLOOKUPs and Pivot Tables).
• Must be able to work independently, including remotely when required.
• Willingness to travel for meetings as needed.
• Reliable internet connection (minimum 20–30 Mbps) to support online work.
• Valid school leaving certificate required.

 Primary Responsibility

• Ensure accurate and timely resolution of support and vendor queries within defined turnaround times.

 Systems & Technology

• Operate and maintain key systems, including:
• Contract & Vendor Management System (master data: items, vendors, pricing)
• Inventory System (purchase orders, stock counts, stock movements, reporting)
• Demonstrate strong proficiency in Microsoft Excel for data analysis and reporting.

 Pricing Contracts & Master Data

• Accurately create and maintain pricing contracts, ensuring correct item, vendor, pricing, and UOM alignment.
• Understand pricing structures, including discounts, rebates, and contract validity periods.
• Ensure contracts are correctly assigned, updated, and regularly checked for data integrity.
• Maintain accurate master data by:
• Following strict naming conventions
• Preventing duplicate entries
• Assigning correct item groupings
• Monitoring data quality and escalating discrepancies

 Support Desk Expectations

• Complete queries and pricing updates within agreed SLAs.
• Communicate professionally and clearly with all stakeholders.
• Maintain strict confidentiality regarding client and vendor pricing information.