Senior Manager: Field Service Outsourcing

📍 South Africa | National travel required

About the Role

We are looking for a Senior Manager to lead our outsourced field service operations. This role is responsible for ensuring high-quality installation, support, and service delivery across our merchant network.

You will play a critical role in managing service providers, improving operational efficiency, and ensuring a seamless customer experience.

Key Responsibilities

• Develop and execute outsourced field service strategy
• Manage external service providers and ensure SLA delivery
• Plan resource capacity based on business demand
• Drive operational performance and improve turnaround times
• Ensure compliance with regulatory and company standards
• Collaborate with internal teams across Sales, Product, and Operations
• Monitor service delivery and drive continuous improvement

Requirements

• Degree or Technical Diploma Certification in Electrical, Electronic or Mechanical Engineering or similar
• Minimum Certification Requirements:
  • Information Technology Infrastructure Library (ITIL) and Systems, Payment Systems IT Certification, OEM Certification
• 4–6 years’ experience in field service operations
• Experience in fintech, banking, or payments environments
• Strong experience managing outsourced service providers
• Proven ability to manage stakeholders and drive performance
• Drivers Licence

Key Skills

• Strong operational leadership
• Stakeholder management and negotiation
• Customer-focused mindset
• Planning and coordination
• Problem-solving under pressure

Why Join Us

• Lead a critical function in a growing fintech environment
• National impact across operations
• Opportunity to shape outsourced service strategy