Reporting: Key Account Manager

Location: Westlake

*Please note that the location of this role may move from Westlake to the northern suburbs of
Cape Town in 2027

Cape Herb & Spice has grown from entrepreneurial roots into a global FMCG player, employing over 500 people and operating across 3 sites in Cape Town. Centered around innovation and quality, Cape Herb and Spice give any candidate a great opportunity to gain extensive international experience and build an exciting career.

Purpose:

Provide administrative support to Key Accounts Managers and Account Managers in the export markets. This position spans 3 categories - Spice, Tea and Gifting. 

Job Objectives:

• To set a sound foundation by inputting correct information into SYSPRO and communicating this information to internal departments and customers alike.  Ensure the customers have the required documents in order to start and complete the transaction smoothly.

Key Functional Areas:

• For all new orders received, load sales order on SYSPRO (within 24 hours of receipt) and communicate this internally once it has been checked by preferably a KAM or AM or another sales team member. Check all prices, quantities, totals, addresses, FDA number, Reference number, GP% etc. Send emails with sales orders attached to customers.
• Create a customer order template with values, line totals and total order value to be used by customers when ordering to avoid discrepancies. Inclusion of the relevant pallet configurations will also assist in container filling efficiency.
• Every Monday check open back orders and set to complete.
• Pricelists to be sent to costing department if any amendments are made to ensure the correct prices are on SYSPRO at all times.
• Manage the order completion/production procedure for open orders by checking with production, QA for testing and procurement.
• Keep customer specific tracking sheets up to date.
• Update the shipping order summary with any new orders for production.
• Assisting with general administrative duties and customer communication, including basic requests for information, images etc. from customers that need to come from other departments or that is in the ‘Sales Resources’ folder.
• Assisting with sample room stock take
• Order monitoring and cross departmental liaison
• Customer communication
• Providing general assistance to KAM and AM
• Office administration and event support

 Education & Required Knowledge and Skills: 

• Excellent computer skills
• Strong written communication and ability to convey information clearly and concisely
• Grade 12 qualification or equivalent
• Syspro knowledge is an advantage

Personal Characteristics:

• Good work ethic
• Accurate and detail orientated
• Ability to work under pressure and multitask
• A proactive approach and able to use initiative

If you have not received a response within two weeks of application submission, kindly consider your application unsuccessful.

To consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

 To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/. Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.