Do you have a passion for technology, people, and problem-solving?

Are you looking for an exciting opportunity to kickstart your career in tech support while gaining hands-on experience with some of the world’s leading technology products?

At the iStore, we’re looking for dynamic, customer-focused Technical Support Interns to join our in-store tech teams across our retail stores.

This internship is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment. You’ll work closely with experienced technical teams, support customers with their Apple devices and technology queries, and gain exposure across multiple areas of the business before being placed into a store environment.

During the first 6 weeks, interns will rotate through various departments and business areas to gain broader exposure to our operations, systems, customer experience, and technical support environment. Successful candidates must be open to learning, adaptable, and willing to travel between stores if operational support is required.

This is a 12-month contract internship opportunity.

What You’ll Be Doing

As part of the in-store technical support team, you will:

• Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products
• Troubleshoot basic software and hardware-related issues
• Assist customers in understanding and using their devices more effectively
• Provide professional, friendly, and solution-driven customer support in-store and telephonically
• Escalate complex issues where required
• Maintain accurate customer and repair records
• Work closely with store teams and technical specialists to ensure an excellent customer experience
• Participate in a structured rotational training programme across different business areas
• Travel to different stores when required to support operational needs
• Work retail hours, including weekends, public holidays, and peak retail periods

Minimum Requirements

• Completed Matric
• Completed A+ and N+ Qualification
• Basic understanding of computer hardware and software
• Familiarity with operating systems such as Windows and macOS
• Basic understanding of networking concepts
• Strong troubleshooting and problem-solving ability
• Excellent communication and interpersonal skills
• Strong customer service orientation
• Ability to work well within a team environment
• Willingness to work weekends and retail hours
• Willingness to travel between stores when required
• Passion for technology and helping people

What We’re Looking For

The ideal candidate will demonstrate:

• Excellent communication skills — this role is highly customer-facing
• A positive attitude and willingness to learn
• Strong attention to detail
• Learning agility and adaptability
• Professionalism and reliability
• Initiative and accountability
• Ability to remain calm and solution-focused under pressure
• Strong time management and organisational skills

Why Join the iStore?

At the iStore, we’re passionate about creating exceptional customer experiences. This internship offers the opportunity to:

• Gain hands-on technical support experience in a retail environment
• Work with the latest Apple technology and products
• Receive structured training and development
• Learn from experienced technical and retail professionals
• Build valuable customer service and technical skills
• Grow your career within a dynamic and exciting business

If you’re passionate about technology, enjoy working with people, and are eager to learn and grow, we’d love to hear from you.