At our AVI Limited, we believe in collaboration and innovation to drive exceptional results. Our Shared Services departments—spanning IT, Finance, HR, Logistics, Digital, Marketing, and Field Marketing — are essential to the growth of our industry-leading brands. We foster a high-performance culture where teamwork, accountability, and creative problem-solving are celebrated.

At AVI Logistics Support Services Divisions, we ensure our products reach the right place, at the right time, and in perfect condition. We manage the efficient movement of goods across supply chains, covering everything from warehousing to transportation and distribution. With a strong focus on optimisation and sustainability, we play a vital role in delivering value to our customers.

AVI’s Logistics Support Services division seeks to attract an experienced individual to take on the role of a Outbound Supervisor – Day Shift based in Isando. The incumbent will be responsible for overseeing all outbound operations to ensure that orders are prepared and dispatched on time and in full, in alignment with the planned delivery schedules

Reporting Structure:

• Reports to: Senior DC Manager
• Direct Reports: +/- 40

Key Performance Areas:

Shipment Picking

• Allocate daily cage assignments based on load priorities.
• Assign planned orders and transfer orders (TOs) according to priority levels.
• Assign daily duties to staff.
• Ensure stock age requirements meet customer standards.
• Facilitate efficient and timely picking for all outbound loads.
• Conduct daily cage inspections and resolve stock-related queries.
• Monitor staff closely to ensure priority-based and accurate picking.
• Minimize shortages and maintain high service levels through regular replenishment.
• Investigate system-related picking issues.
• Address stock discrepancies involving staff.
• Coordinate with Receiving and Inventory departments on out-of-stock items, promotions, and products on hold.
• Enforce the First Expired, First Out (FEFO) rule.
• Ensure customer requirements are followed for all picked loads.
• Monitor and address staff performance daily, managing underperformance as needed.

Administration Controls:

• Ensure warehouse areas and offices under supervision are kept clean and organized; liaise with contract cleaners daily.
• Conduct and document daily warehouse inspections, maintaining high housekeeping standards.
• Report and investigate all incidents within areas of responsibility.
• Maintain adequate stationery levels for Outbound operations.
• Compile daily performance statistics for picking, checking, and dispatch activities.
• Monitor staff performance, prepare, and submit performance reports to the Warehouse Manager.
• Maintain clear and consistent communication with management and departments regarding load statuses.

Staff Control:

• Monitor employee performance and address any concerns promptly.
• Track hours worked, authorize overtime, and review weekly timesheets.
• Monitor attendance, timekeeping, and absenteeism.
• Maintain and manage the department’s leave roster, authorize leave requests, and submit leave forms promptly for processing.
• Conduct daily uniform inspections and necessary weekly facilities inspections to ensure compliance with SHE and food safety standards.
• Ensure weekly toolbox talks are conducted with all staff under supervision, or as required by management.
• Handle necessary IR with employees under your supervision.

Equipment Management:

• Ensure drivers complete daily check sheets for each machine and scanner, review, and sign off on them.
• Arrange necessary machine repairs by logging service calls with the MHE provider.
• Ensure all equipment, including scanners and printers, is serviced at regular intervals and necessary checks are completed.
• Maintain all forklifts, high-reach trucks, and powered pallet jacks under supervision to ensure cleanliness and proper working condition.
• Review machine running hours to ensure balanced utilization across all equipment.
• Monitor MHE exceptions through the FMX system and address any issues related to driver behaviour, trends, or concerns.

Loading Supervision:

• Coordinate loading slots with transporters in advance and ensure strict adherence to loading schedules and slot times; communicate any deviations to relevant parties.
• Track truck turnaround times (TAT) and ensure compliance with special loading instructions.
• Verify that all required documentation for loads is completed and printed.
• Report any discrepancies and ensure dispatch SOPs and managerial instructions are followed.
• Monitor Despatch Loaders’ performance to ensure truck turnaround times (TAT) targets are met.

Outbound Checking Supervision:

• Prioritize load checks according to scheduled loading times.
• Ensure checkers adhere to SOPs accurately and efficiently.
• Compile and escalate reports on variances encountered to management.
• Ensure all shipments are despatched based on customer requirements and without variances.
• Monitor Despatch Checkers' performance and the quality of shipment preparation.

What It Takes to Succeed:

Experience that set you up for success:  

• Minimum of 3 years warehousing experience within FMCG
• Must have experience with supervising/managing teams
• Proficient in Microsoft Office and ERP systems, specifically SAP
• Knowledge of Warehouse Management Systems
• Strong written and verbal communication

Qualifications & Certifications that will contribute to your success:

• Grade 12 / Matric completed
• Diploma in Supply Chain/Logistics/Warehousing