Job Function

This role is responsible for inspecting customers’ premises, advising them on possible treatment options and clearing the environment from items that could draw pests to the area. Ultimately, you must be able to identify which type of insect, bug or animal you come across to help customers get rid of them more effectively. To liaise with and attend to client / customer queries in an efficient and effective manner to ensure quick resolution, optimal client / customer satisfaction and enhanced client / customer relations.

Key performance areas

• Execute own work according to set operating procedures service level agreements.
• Execute work in line with governance and compliance processes.
• Provide continuous feedback on task delivery to support decision making.
• Receive, record, resolve or escalate and follow up on client/customer queries or orders and provide regular feedback.
• Serve as the first point of contact for client / customer support by effectively and efficiently resolving queries and requests.
• Collaborate with internal teams and departments in order to resolve client / customer queries and ensure an exceptional client / customer experience.
• Determining the kind of treatment required to eliminate a particular type of pest.
• Advising customers on the kind of treatment required to eliminate identified pests.
• Inspecting customers’ premises to identify pest problems.
• Inspect buildings and the surrounding environment for signs of pest infestation.
• Determine the type of treatment needed to eliminate pests.
• Take the required measurement of the area in need of treatment.
• Estimate the cost of services rendered to clients or customers.
• Use different pest control methods such as the setting of traps or baits to remove or kill pests.
• Apply pesticide safely in buildings or structures and the surrounding environment.