Pepkor Lifestyle is currently recruiting for an experienced Courier Hub Manager to join the Durban Courier Team.

Job Summary:

The Courier Hub Manager is responsible for overseeing the daily operations of the Jet Park courier hub, ensuring efficient parcel processing, timely dispatch, and high-quality service delivery. This role involves managing hub staff, optimizing logistical processes, maintaining compliance with company policies, and improving overall operational efficiency.

Key Responsibilities:

• Manage the daily operations of the courier hub, including parcel sorting, dispatch, and delivery coordination.
• Supervise and lead a team of hub staff, including drivers, sorters, and administrative personnel.
• Monitor hub performance, track key performance indicators (KPIs), and implement improvements where necessary.
• Ensure all shipments are processed accurately and delivered on time to meet service level agreements (SLAs).
• Maintain a safe and organized work environment, ensuring compliance with health and safety regulations.
• Coordinate with logistics teams, couriers, and external partners to optimize transportation and distribution routes.
• Handle customer inquiries and complaints promptly, ensuring excellent service levels.
• Oversee inventory control and hub supplies to ensure uninterrupted operations.
• Prepare operational reports and provide insights to senior management.
• Implement cost-saving initiatives and improve overall hub efficiency.

Requirements:

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience of 4+ years in logistics, courier services, or a similar role.
• Strong leadership and team management skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in logistics software and tracking systems.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Knowledge of local and regional transportation networks.

Preferred Qualifications:

• Experience working with e-commerce logistics or express delivery services.
• Understanding of fleet management and route optimization.