This position requires someone who is technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.

Key Responsibilities

• Manage and operate the internal IT helpdesk function
• Act as first responder for IT, systems, and technology-related issues
• Diagnose and resolve hardware, software, networking, reporting, and operational system issues
• Coordinate and manage escalations to third-party service providers where required
• Support and maintain Microsoft Office, Outlook, Excel, and Windows environments
• Assist users with advanced Excel formulas, spreadsheets, and reporting requirements
• Develop and maintain SQL queries, reports, and stored procedures
• Connect SQL data and stored procedures to Excel and Power BI dashboards for dynamic reporting
• Assist with implementation of new systems, technologies, workflows, and integrations
• Work closely with ERP, MES, and operational systems
• Understand and document business logic, workflows, and system requirements for programmers and developers
• Coordinate with external programmers and consultants regarding integrations, APIs, SDKs, and development requirements
• Assist in managing and supporting:
  
  • Sage Evolution ERP
  • MES systems such as Innova/Axin
  • Feedlot systems such as Gigalot
• Support networking infrastructure and perform emergency repairs where required
• Assist with maintenance and troubleshooting of:
  
  • Scales and weighing systems
  • Label printers and printheads
  • PDA devices
  • Two-way radios
  • Laptops and end-user equipment
• Manage issuing and tracking of company IT equipment
• Assist with IT security awareness and safe technology practices
• Participate in standby and after-hours support for a 24/7 operation

AI & Technology Mindset
We are looking for someone who understands modern AI tools and technologies, but who also approaches them with practical judgment and professional scepticism. The ideal candidate must have strong underlying technical skills and use AI as a tool to enhance capability — not as a substitute for expertise.

The Ideal Candidate
You are:

• Hands-on and practical
• Technically curious
• Reliable under pressure
• Comfortable in industrial and operational environments
• Willing to learn complex business systems
• Able to communicate with both technical and non-technical users
• Capable of taking ownership and driving problems to resolution

Only shortlisted candidates will be contacted.