JOB PURPOSEThe purpose of this position is to provide effective IT support and maintain the organisation’s computer systems, networks, hardware, software, and related technology infrastructure within both a fast-paced abattoir and meat processing environment and the cattle feedlot. The successful candidate will ensure the smooth operation of all IT systems, provide technical assistance to staff, and support the implementation and maintenance of IT solutions in line with operational and business requirements.The role requires a hands-on individual who is able to work efficiently in a high-pressure, fast-paced production environment where downtime must be minimised to ensure continuous operations.  KEY RESPONSIBILITIES (not limited to) Technical Support & HelpdeskProvide first-line and second-line IT support to users across administrative and operationalRoute support queries to relevant 3rd party service providers and manage support tickets logged with 3rd party providers.Troubleshoot and resolve hardware, software, printer, email, and network issues including specialised network integrated production equipment.Install, configure, and maintain desktop computers, laptops, mobile devices, barcode scanners, and peripherals.Assist users with Microsoft Office, Windows operating systems, and operational businessRespond to IT support requests within agreed turnaround times to minimise operationalNetwork & Systems AdministrationMonitor and maintain local area networks (LAN), wireless networks, and internet connectivity across the facility.Installing and crimping network cable (RJ45, RJ45 shielded, keystones etc)Systems development where a combination of programming and domain knowledge is required  IT Infrastructure & Operational SupportPerform routine system maintenance andInstall and configure hardware and software used within office and productionSupport operational technologies including barcode scanners, biometric access systems, printers, and related equipment.Monito...

MINIMUM QUALIFICATIONS

Applicants should possess one or more of the following recognised IT qualifications:

• National Diploma or Degree in Information Technology, Computer Science, Information Systems, or related field.
• Strong MS SQL Server skills (Query writing and DB maintenance)
• Strong accounting or actuarial background (advantageous)
• Advanced Excel skills (linking sheets to databases, pivots, formulas etc)
• Programming skills and qualifications (VBA, C#, NET, Python etc) (advantageous)
• CompTIA A+ Certification (advantageous).
• CompTIA Network+ Certification (advantageous).
• Relevant IT support or systems administration

 
 

EXPERIENCE REQUIREMENTS

• Minimum of 5-8 years’ experience in an IT support or IT administration
• Experience supporting Windows operating systems and Microsoft Office
• Knowledge of networking principles, routers, switches, and wireless
• Experience with hardware troubleshooting and software
• Exposure to cybersecurity practices and data protection
• Previous experience within a manufacturing, production, warehouse, FMCG, or abattoir environment will be
• Ability to work effectively in a fast-paced operational

 
 

TECHNICAL SKILLS

• Proficient in Microsoft Windows and Microsoft 365
• Basic networking and server administration
• Understanding of cybersecurity best
• Ability to diagnose and resolve technical issues
• Familiarity with remote support tools and ticketing
• Knowledge of printers, CCTV systems, VoIP systems, biometric systems, and access control systems will be

PERSONAL ATTRIBUTES & KEY ABILITIES

The successful candidate should demonstrate the following:

• Strong problem-solving and analytical
• Ability to manage and control other IT
• Ability to work efficiently in a fast-paced and high-pressure
• Good communication and interpersonal
• Ability to work independently and within a
• Excellent time management and organisational
• Attention to detail and
• Ability to prioritise urgent operational
• Professional conduct and customer-service
• High level of integrity and

 
 

ADDITIONAL REQUIREMENTS

• Valid driver’s
• Willingness to work after hours, weekends, or standby when operationally Note that the abattoir is a 24/7 operation.
• Own reliable transport will be 2x4 or 4x4 advantageous for farm.
• Clear criminal record may be