Customer Service Specialist

Cape Town
Salary: Market Related
Job Type: Permanent
Sectors: Petrochemical Manufacturing
Benefits: Medical Aid Pension Bonus Maternity Leave
Reference: 2358820

Apply before May 14 2026 | 9 Days left

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Vacancy Details

Employer: Air Products South Africa (Pty) Limited

The above vacancy exists in our Packaged Gas department at our Cape Town facility, reporting to the Facility Supervisor. Suitably qualified candidates who meet the requirements of this role are invited to apply. Overview & Key Responsibilities The Customer Service Specialist will be responsible for receiving all customer orders for the gas and equipment and processing them from receipt to confirmation delivery status. The key responsibilities of the role include but are not limited to:

1. Customer liaison by taking and processing customer orders;

2. Placing orders with suppliers and stock management;

3. Maintain customer satisfaction and attend to complaints timeously;

4. Ensure accurate and up-to-date reconciliation of stock within the JDE system.

Required Skills

Customer Service: 4 to 5 years
Attention To Detail
Jde

Candidate Requirements

1. A minimum Grade 12 certificate;

2. A minimum of a post-matric qualification in administration or equivalent;

3. Must have a minimum of 5 years of experience in a customer service administration environment;

4. Must have experience in stock control and replenishment;

5. Strong Administrative, verbal and written communication are essential;

6. Must have good communication skills and telephone etiquette;

7. Must be customer-orientated and deadline-driven;

8. Proficient in MS suite and JDE system;

9. Must be flexible in terms of working hours;

10. Organisational Skills and Attention to detail essential;

11. Have own reliable transport.

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About Air Products South Africa (Pty) Limited

Air Products South Africa manufactures, supplies and distributes a wide variety of industrial and specialty gas products to the Southern African region. Founded in 1969, the company has enjoyed consistent growth, establishing itself as an industry leader in the production of reliable, high quality gases. It is also an acknowledged thought leader in areas such as the sustainability of the industrial gas industry, and in supply chain management.

The company has grown rapidly, utilising its world-class production and distribution facilities throughout Southern Africa to become one of the largest supplier in the on-site and pipeline markets, as well as a leader in the bulk, cylinder, and specialty gas supply markets. Our fleet of cryogenic tankers and cylinder trucks provide reliable supplies of liquid and gaseous oxygen, nitrogen, argon, hydrogen and carbon dioxide to major companies in the steel, stainless steel, chemical, petrochemical and engineering industries. We also specialise in state-of-the-art blending technology, supplying gas mixtures of the highest purity and quality.

Our ISO 9001 listing is a foundation upon which our process of continuous improvement makes us a world-class gas supplier, adding value to our customers, products and services. The company is also ISO 14001 (Environmental Management), ISO 22000 (Food Grade Certification) accredited and 5 star NOSA rated, and is a frequent recipient of local and international industry safety awards. Our brand research reveals that the calibre of our people is the Air Products difference. Their integrity, understanding, and passion create the essence of our brand personality, and of Air Products as an organisation. While the positive qualities of our people may not be as tangible as an air separation plant or a cylinder of gas, our brand is implicitly understood as a vital part of the total value we offer to our customers.