Housekeeping Manager

Apply before May 20 2026 | 8 Days left

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Vacancy Details

1. Purpose of the Role

To manage and coordinate the work activities and tasks of housekeeping, laundry and grounds personnel.

2. Key Responsibilities

2.1. Housekeeping Management and Quality Assurance

Establish and maintain a system of housekeeping that ensures all accommodation is appropriately prepared and maintained for clients.
Inspect and verify that client facilities have been prepared in accordance with approved checklists.
Formulate checklists for use by subordinates to ensure standardised and effective performance or responsibilities and provision of quality accommodation.
Ensure the implementation of the processes and checklists.
Adapt process and procedures, where required.
Preside over housekeeping meetings, prepare minutes of meetings and submit them to the Camp Manager.
Oversee the planning of task and employee work schedules.
Monitor and report on equipment utilisation.
Keep records of performance and general productivity rate of functions performed and enforce improvements in services.

2.2. Laundry Management

Manage the activities of laundry attendants engaged in examining and sorting articles to be cleaned, according to colour, fabric, dirt content, and cleaning technique required.
Plan, develop, and implement laundry safety and security programmes and activities.
Manage and oversee the laundry operations to ensure achievement of service standards.

2.3. Grounds Management

Oversee all grounds work and its completion within agreed timeframes and to agreed quality standards.
Manage the operation and maintenance of equipment used for grounds operations.
Inspect grounds and facilities and instruct needed repairs.
Ensure waste is correctly disposed of in accordance with Company regulations.
Oversee general cleanliness of grounds area.

2.4. Inspection

Establish and oversee a maintenance process that ensures that equipment, fixtures, fittings and linen are replaced, repaired and acquired when necessary.
Inspect contents (furniture, fittings and linen) of accommodation to identify replacements, if required.
Identify items or equipment that requires repair or replacement.
Report identified items to the Camp Manager for further attention, where necessary.
Follow-up on replacement and/or repair processes.

2.5. Inventory Control

Manage housekeeping and laundry consumables and update stock control registers and balance records with daily usage of items.
Assist with the scheduled stocktake responsibilities with regard to consumables and fixed assets.
Assist with the reconciliation of the inventory control data.

2.6. Health and Safety Compliance

Establish and monitor the implementation of duty rosters to ensure that hygiene and other health and safety issues are appropriately managed.
Regularly inspect accommodation, housekeeping, laundry and ablution facilities for conformity with health and safety policies, procedures and checklists to ensure compliance with legislative requirements and Company standards.
Resolve health and safety nonconformity through the approved structures and communication channels.

2.7. Client Complaint Resolution

Investigate complaints about services or equipment and take all necessary corrective action.

2.8. Staff Management

Train staff on the Standard Operating Procedures that serve to guide their approach to work.
Implement the Standard Operating Procedures through consistent application and communication.
Ensure that staff understand the procedures and sign off the relevant documents.
Conduct monthly meetings with staff in order to ascertain problems encountered and resolve associated issues.
Manage staff performance in order to establish opportunities for development and harness strengths.
Measure staff performance on a soft point system that includes punctuality and wearing the required uniforms, among others.
Monitor staff using the hard point system that is focused on technical execution.
Deal with staff problems through one-on-one discussion striving to get to the root cause of problems

2.9. Effective Teamwork and Self-management

Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self-development.
Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
Inform relevant parties in the event of tasks or deadlines not met, the potential risks thereof and provide appropriate resolution.
Manage colleagues’ expectations and communicate appropriately.
Demonstrate willingness to help others and “go the extra mile” to meet team targets and objectives.

3. QUALIFICATION AND EXPERIENCE

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