Key ResponsibilitiesReservations & Guest CommunicationManage reservations, enquiries, and confirmationsHandle booking systems, rates, and availabilityCommunicate with guests before, during, and after their stayLiaise with agents and tour operatorsHosting of guests from time to timeAdministration & Office ManagementGeneral lodge administration and filingAssist with invoicing, payments, and financial adminPrepare reports for managementMaintain guest records and operational documentationManagement SupportAssist management with daily operationsCoordinate staff schedules and logisticsSupport guest check-ins, check-outs, and special requestsEnsure brand standards and guest expectations are upheldRequirementsPrevious reservations and hospitality administration experienceNightsbridge or similar booking platform experience essentialStrong computer literacy (email, booking systems, Excel/Google Workspace)Excellent written and verbal communication skillsHighly organised, detail-oriented, and professionalAbility to work independently and handle pressureLuxury hospitality experience preferred

Key Responsibilities
Reservations & Guest Communication
Manage reservations, enquiries, and confirmations
Handle booking systems, rates, and availability
Communicate with guests before, during, and after their stay
Liaise with agents and tour operators
Hosting of guests from time to time
Administration & Office Management
General lodge administration and filing
Assist with invoicing, payments, and financial admin
Prepare reports for management
Maintain guest records and operational documentation
Management Support
Assist management with daily operations
Coordinate staff schedules and logistics
Support guest check-ins, check-outs, and special requests
Ensure brand standards and guest expectations are upheld
Requirements
Previous reservations and hospitality administration experience
Nightsbridge or similar booking platform experience essential
Strong computer literacy (email, booking systems, Excel/Google Workspace)
Excellent written and verbal communication skills
Highly organised, detail-oriented, and professional
Ability to work independently and handle pressure
Luxury hospitality experience preferred