Purpose of the role

We're looking for a Senior Supervisor to oversee the seamless operation of our business unit's facilities, ensuring alignment with client SLAs and exceptional service delivery.

Education and experience required:

• 2–3 years’ experience in Facilities/Property Management or Site Maintenance.
• Minimum 2 years of hands-on technical maintenance experience in a service-driven environment.
• Solid vendor management skills and basic financial administration experience.
• Strong communication, problem-solving, and organizational skills.
• Ability to plan, prioritize, and uphold high standards under pressure.

Key areas of responsibility:

Site Maintenance & Operational Oversight

• Conduct regular site visits to ensure smooth operations with minimal disruption.
• Ensure compliance with Health & Safety standards and National Building Regulations.
• Oversee cleaning staff routines and efficiency on-site.
• Coordinate office equipment repairs, replacements, and IT infrastructure support.
• Supervise outsourced service providers and maintain stock levels of office essentials.
• Foster strong relationships with landlords, municipalities, and utility providers.

Vendor & Contractor Management

• Manage on-site vendor relationships including security, access control, and cleaning services.
• Ensure service providers adhere to SLAs and escalate performance issues as needed.
• Resolve operational conflicts effectively and efficiently.

Project Coordination

• Assist in planning, tracking, and reporting on office fit outs, maintenance, and upgrade projects.
• Analyze and manage quotations, budgets, and project costs.
• Liaise with contractors to ensure projects are completed on time and within budget.

Financial & Document Administration

• Capture and reconcile invoices, raise purchase orders, and manage general ledger entries.
• Maintain comprehensive documentation and records for all permits, leases, and correspondence.
• Submit reports timeously and conduct document quality checks.