Reporting: Key Account Manager

Location: Westlake

*Please note that the location of this role may move from Westlake to the northern suburbs of Cape Town.

Cape Herb & Spice has grown from entrepreneurial roots into a global FMCG player, employing over 500 people and operating across 3 sites in Cape Town. Centred around innovation and quality, Cape Herb & Spice gives any candidate a great opportunity to gain extensive international experience and build an exciting career.

Role Objective:

To support the Key Account Manager and oversee seamless execution of customer orders.

Key Functional Areas:

• Customer communication
• Internal liaison
• Administrational support

Responsibilities:

• Oversee loading of orders (or assist loading when necessary) and order confirmation process
• Assist with BOM sign-off and new product readiness
• Drive sales order through the supply chain and keep customer informed
• Assist KAM with internal departmental liaison
• Ensure resolution of shortages or issues related to orders
• Co-ordinating the sending of samples
• Assist with gathering forecasts and required information from customers
• Maintain customer databases
• Ensure customer specific requirements are met, be it taking photos of containers, sending test results on raw materials etc
• Co-ordinate payment and dispatch arrangement

Education and Required Knowledge:

• Grade 12 qualification with 2-5 years relevant experience
• Excellent computer skills
• Syspro knowledge is an advantage
• Strong written communication and ability to convey information clearly and concisely

Personal Characteristics:

• Good work ethic
• Highly organised, detail orientated and accurate
• Ability to work under pressure and multi-task
• A proactive approach and able to use initiative
• Willingness to learn new skills

If you have not received a response within two weeks of application submission, please consider your application unsuccessful.

To consider any application for employment, we will have to process your personal information. The Protection of Personal Information Act, 4 of 2013 (POPIA), provides that when one processes another’s personal information, such collection, retention, dissemination and use of that person’s personal information must be done in a lawful and transparent manner.

To give effect to the above, we are required to provide you with information regarding the processing of your personal information. This information is recorded under the HR Processing Notice, which can be accessed and viewed on the Company website at https://www.libstar.co.za/legal/.  Printed copies of this Processing Notice can also be accessed from the HR department. We kindly request that you read the HR Processing Notice to ensure that you understand how Libstar uses and processes your personal information.