NAME OF THE ROLE: OPERATIONS SUPPORT CONSULTANT (CAPE TOWN OFFICE)

ROLE DESCRIPTION:

As an Operations Support Consultant, you will play a key role in ensuring the smooth operation of the team by providing technical and administrative support across critical processes. The role requires a keen eye for detail, strong problem-solving abilities, and the capacity to manage multiple priorities in a fast-paced environment.

DUTIES AND RESPONSIBILITIES:

• Assist in validating the integrity of all bulk-run data files before initiation
• Ensure all operational exceptions stemming from bulk runs (failed collections, income depletion) are attended to promptly
• Attend to product specific monitoring and controls (Guaranteed Annuity, Glidepath management)
• Attend to any corrective action that needs to be taken in response to regulatory compliance monitoring (Reg28 monitoring, forced rebalancing, fund restriction corrections)
• Assist with the setup and ongoing maintenance of model portfolios
• Validate and initiate monthly phase-in runs
• Handle bulk-email communication to clients and advisers in response to operational initiatives
• Provide technical administrative assistance to Finance, QA and SRS when required (incident calculations, data requests, clean-ups etc)
• Ensure the proper execution of all data clean-up initiatives (SARS missing data, contact detail validity etc)
• Assist with all business testing requirements (new project/system implementation, tax certificate testing etc)
• Prepare, collate and submit bespoke reporting as required by external stakeholders
• Manage and collaborate with relevant stakeholders in the balloting process
• Assist with the documentation of any business requirements, systems requirements, processes, procedures and controls
• Assist with any technical operational problems or escalations

ROLE QUALIFICATIONS AND EXPERIENCE:

• Com / B.Sc or equivalent undergraduate degree / diploma is preferable,
• At least 2-3 years’ experience in an administrative or operational environment
• A strong performance track record and distinct technical capability
• Fully multi-skilled on Sygnia’s administrative products, administrative processes and procedures

Professional Characteristics

• Strong organisational skills, resilient and able to function in a fast paced and high-pressure environment
• Meticulous, deadline driven and reliable
• Strong sense of duty and accountability
• Self-starter proactively taking ownership of development
• Client focused with good verbal and written communication skills
• Exhibit a professional image in character and communication
• High degree of team- and self-awareness

Should you not hear from us within 14 days after submitting your application, please accept your application as unsuccessful.

Disclaimer: Please be advised that your personal information shared on your CV will only be used as part of the Sygnia recruitment process for the role applied for. It will not be shared with any third parties for any other reason.