Purpose of the Role

This role is responsible for managing the regional aftersales function in terms of profitability, productivity, and efficiency. Warranty performance and all technical support and training

Key Performance Areas

• Achievement of service revenue and profitability targets, GP and operating profit for entire region service operations in Southern Africa
• Achievement of operational KPIs and resource and people management
• Effective relationship building with external and internal customers and principles
• Achievement of a team environment that enables maximum productivity and profitability
• Manage, lead, measure and grow Area Service Managers
• Monitor and control all costs to maintain contract fleet
• Control WIP and NPL
• Manage vehicle fleet and control STR maintenance costs
• Grow customers turnovers
• Maintain a safe working environment (according to safety policy and procedures)
• Achieve individual Balanced Scorecard and KPIs
• Effective self-management and performance ownership
• Adherence to any reasonable instruction

Qualification, Experience and Competencies

Minimum Qualification

• Diesel mechanic

Minimum Experience

• 5-8 years in supervisory role
• Strategies and operational implementation
• Sound knowledge of Forklift industry an advantage
• Exposure to business planning and budgeting
• Exposure and experience dealing with blue chip companies

Competencies

• Business development skills and knowledge
• Business and financial acumen
• Communication skills
• Presentation and facilitation skills
• Influential skills
• Creativity
• Strong management and admin skills
• Skills to lead and grow a team