Day to day Operations:

Perform reception duties on a daily basis.
Manage, order, and maintain office consumables with accurate record-keeping of stock.
Ensure cost-effective management of suppliers for consumables.
Oversee office and warehouse maintenance, coordinating with landlord / contractors as needed.
Ensure compliance with Health and Safety regulations.
Maintain and update ISO documentation.
Manage cleaner schedules and performance.
Handle payments to vendors and suppliers, ensuring proper documentation and allocation.
Maintain and manage all necessary certifications.
Process petty cash for the branch ensuring monthly balance.
 

Management of Financials
• Control expenses by monitoring office and maintenance costs.
• Ensure all purchases follow company procurement procedures.
• Obtain and compare quotations for maintenance and consumables.
• Prevent wastage and pilferage through accurate stock management.
 
Management  of Customer Relationship
• Provide professional and friendly interactions when assisting at reception.
• Ensure meeting areas and office spaces are clean and well-maintained.
• Arrange and manage refreshments for visitors and internal meetings.
• Assist managers with event planning for customer/staff events
 
Facilitate and ensure effective process management
• Daily warehouse checklists.
• Update weekly checklist files.
• Report deviations to the SHE Rep and Warehouse Manager.
• Ensure that cleaning staff follow the cleaning SOP.
• Answer telephone calls effectively.
 
 
 
Quality Management
• Contribute towards continuous improvement through submitting improvements based on being measurable.
• Ensure compliance with company policies and standard operating procedures (SOPs).
• Contribute to continuous improvement by identifying areas for efficiency gains.
• Monitor and maintain quality service levels across office operations.
• Responsible for all external audits for OHS and ISO maintenance.
 
Risk Management
• Identify risks in and propose mitigation.
• Ensure all communication related to risks and losses is documented.
• Report and address discrepancies in operational activities.