Key Responsibilities

• Provide first-line IT support to staff for basic hardware and software issues
• Log, track, and resolve IT support requests under supervision
• Assist with setting up computers, printers, mobile devices, and user accounts
• Troubleshoot common issues such as login problems, email access, and connectivity
• Assist with installation and configuration of software and operating systems
• Ensure all backup processes run successfully and issues are promptly resolved
• Ensure routine maintenance and updates are carried out on IT equipment
• Support basic network connectivity tasks (Wi-Fi and LAN) - Install and maintain

• LAN cabling for office networks
• Monitoring / maintaining the Unifi portals – e.g. Blocking of users on the network
• Maintain Hikvision access control portal
• Follow IT security policies and report potential risks
• Maintain basic IT documentation
• Update IT asset registers when equipment is issued or returned

 Required Skills & Competencies

• Basic computer hardware and software knowledge (M365/AD/Azure)
• Familiarity with Windows operating systems and common office applications
• Basic understanding of networks and internet connectivity(LAN/WAN)
• Good communication
• Strong willingness to learn and follow instructions
• Be prepared to perform overtime work and after-hours support required
• Must have own reliable transport