About Unifi

Boldly different. Fiercely human. Proudly African. 

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels.  We make life easy for millions of clients across Zambia, Kenya, Uganda, South Africa and Tanzania. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more.  As one of the fastest-growing lenders in Africa, we combine exceptional client service with the very best tech and data analytics. 

Learn more about Unifi at:

www.unifi.credit/about

https://www.youtube.com/watch?v=eUrwaPmzU5E

https://www.youtube.com/watch?v=vl32BzxAHfA&t=26s

https://www.youtube.com/watch?v=_Gf1ZiFpfSc&t=188s 

Purpose of the role

The Management training specialist turns Unifi's management standards into real, practical training that grows all managers in the Unifi community — every day, in every country. Reporting to the Head of L&D, you co-design Unifi's management training in partnership with the L&D Design Lead, and you facilitate it directly with managers across all levels and countries. 

Responsibilities 

• Co-design management training content with the L&D Design team — bringing your facilitation experience and frontline insight into the design process.
• Facilitate management training across Unifi — adapting style and examples for each country's context.
• Identify management capability gaps through regular needs analysis in partnership with the L&D design lead and in country teams aligned with business needs.
• Stay close to managers in country visiting branches, contact centres, and country offices — observing how training translates into behaviour, and feeding that back into design.
• Track engagement, completion, and behavioural impact of management training, and use the data to improve content and delivery.
• Maintain consistently high standards across all management training materials — practical, relevant, easy to apply, and aligned to the Unifi way.
• Build a learning experience that managers look forward to, — energy, participation, and practicality.
• Design, own, and continuously improve the management training plan, ensuring it is aligned to business needs and evolving capability needs.
• Deliver high-impact management training, including workshops and refresher sessions, adapting facilitation methods to suit diverse audiences across countries.
• Partner with business to ensure learning is adopted in practice, and continuously gather feedback on real impact and behavioural change.
• Use learning technology and data to track engagement, effectiveness, and behaviour change, and use insights to continuously improve delivery.
• Provide clear feedback and reporting to stakeholders on progress, impact, and emerging development themes.
• Maintain high and consistent standards across all management development materials and ensure content remains practical, relevant, and easy to apply.
• Build a culture where learning is simple, useful, and energising, helping Unifi remain a place to thrive and perform.
• Make Unifi a fun place to work!

Requirements

• Bachelor's degree in learning and development, or a related field.
• 5+ years' facilitation experience in management development.
• Familiar with established management frameworks.
• Proven experience managing and implementing training in a fast-paced, multi-country environment. 
• Strong facilitation and presentation skills, both in-person and virtual.
• Ability to design clear, practical training that managers can apply on the job.
• Strong communicator who can simplify complex ideas without losing meaning.
• Comfortable using data to track training outcomes and report on insights.
• Organised and able to manage multiple programmes and stakeholders simultaneously.
• Self-starting, driven, and humble, with a commitment to growing the Unifi bench.
• Willing and able to travel across Africa.