Role Overview

Feature Analysts are the bridge between business and agile teams — translating high-level epics into detailed, actionable user stories, driving shared understanding, and keeping the focus on delivering continuous incremental value.

The FA role encompasses six core areas:

• Gather & Analyse — Deconstruct high-level business features into detailed, actionable user stories with clear acceptance criteria
• Collaborate — Engage closely with business stakeholders and agile teams to ensure comprehensive understanding of epics, features, and the value they deliver
• Bridge the Gap — Facilitate effective communication between business and agile teams, ensuring features are well-defined and ready for development
• Align to Vision — Verify that user stories and features align with the overarching product vision and business objectives
• Refine & Improve — Continuously refine the backlog, clarify requirements, and support the delivery process
• Communicate — Maintain open communication channels with all stakeholders throughout the product development lifecycle

 Key Responsibilities

1. Identify & Manage Stakeholders

Compile a Stakeholder Matrix to identify and manage stakeholders effectively. Maintain continuous feedback, communication, and engagement on needs, issues, risks, and dependencies.

2. Decompose Epics → Features → User Stories

Translate business needs into detailed user stories with clearly defined acceptance criteria — describing the user, what they want to do, and why. Responsible for user story splitting.

3. Prioritise & Refine the Backlog

Collaborate closely with the Product Owner to prioritise the backlog based on business value and dependencies. Elaborate user stories in Confluence using the User Story template. Focus on delivering incremental value every sprint.

4. Requirement Analysis & Modelling

Use agile modelling techniques — user story mapping, process mapping, process flows, and wireframes. Responsible for end-to-end requirements management covering business, stakeholder, solution, and transition requirements.

5. Requirement Validation, Verification & Testing

Validate and verify that deliverables meet defined needs. Participate in testing by validating developed features against acceptance criteria and coordinate feedback to stakeholders.

6. Communication

Act as the bridge connecting all stakeholders, ensuring alignment throughout the entire product development lifecycle.

7. Collaborative Workshops & Feedback Loops

Organise and participate in all agile events: daily stand-ups, sprint planning, backlog grooming, retros, reviews, system demos. Facilitate the 3 Amigos approach (FA, Developer, Tester) for refinement preparation.

8. Continuous Improvement

Embrace change and continuously improve the analysis process. Includes team working agreements, DoR & DoD, negotiation, lessons learnt, and retrospectives.

RACI Summary (FA Accountabilities)

Responsible (R) for:

• Aligning team sprint goals with the product roadmap
• Breaking features into user stories at Team level
• Estimating effort and sizing for user stories
• Sprint Planning, Daily Stand-up, Sprint Review, Sprint Retrospective
• UAT coordination
• Release Management & Removal of Impediments
• Monitoring team burndown charts

Consulted (C) on:

• Prioritising Team backlog items & creating Team Vision
• Conducting backlog refinement sessions & managing Team Backlog
• Ensuring stories are ready for development
• UX/CX design iterations, Development, and Test Planning
• PI Planning, Delivery Area Review, Quarterly Retrospective
• Capacity Planning & tracking team-level agile metrics

Note: Jira and Confluence updates remain the responsibility of the Feature Analyst. Keeping tools current, accurate, and reflective of the team's work is non-negotiable.

Minimum Qualifications & Experience

• BA / IT Qualification
• Business Analysis certification
• 3–6 years' experience in business applications with IT exposure
• End-to-end IT solution design knowledge
• Agile certification (SAFe or Scrum highly advantageous)

Tools & Templates

Stakeholder Matrix · User Story Template · User Story Mapping · Process Flows & Mapping · Wireframes · Jira · Confluence · 3 Amigos Sessions · Definition of Ready (DoR) · Definition of Done (DoD) · Team Working Agreements · Lessons Learnt / Retros

Required Competencies

Behavioural: Agility & adaptability · Planning & prioritisation · Problem solving · Communication · Teamwork · Facilitation · Stakeholder management · Continuous improvement

Technical: Business/Feature/System Analysis · Requirements gathering · Research & information gathering · IT knowledge · Agile modelling techniques

Software skills: Jira, Confluence, Figma, Miro, Draw.IO, MS Visio, Excel, Power BI, SQL (Intermediate), Python (Basic)