Role Overview:
We are seeking a strategic and creative Food Experience Manager to drive and elevate the culinary experience across our Zambezi Region Camps operation. The ideal candidate will have a strong passion for food and a clear focus on consistency, quality and execution, ensuring food experiences are achievable, sustainable and aligned with guest expectations, while developing strong, accountable teams.

Key Responsibilities:

• Own and drive the full guest food experience across assigned camps, aligned with the overall brand vision.
• Collaborate closely with the culinary team to ensure consistency in food quality, presentation, service flow and standards
• Manage and train front-of-house staff on food and beverage offerings, service standards and guest engagement.
• Strengthen kitchen and service systems, including hygiene and operational standards.
• Support procurement, cost control and waste reduction initiatives by monitoring and managing food costs, inventory and waste to ensure profitability and sustainability.
• Monitor and evaluate guest feedback, using insights to continuously improve and refine the food experience.
• Provide clear reporting and regional support to Group Leadership.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management, Culinary Arts or a related field.
• Minimum of 3 years’ experience in a similar role, preferably within high-end restaurants, luxury hospitality or remote safari camp environments.
• Strong understanding of food and beverage operations, including menu development, pricing and costing.
• Strong cooking ability with excellent plating and presentation skills.
• Demonstrated experience in training and developing kitchen teams.
• Strong computer literacy, including Excel for costing, reporting and analysis.
• Comfortable working hands-on in remote camp environments.

Competencies:

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proven leadership ability and experience working with diverse teams.
• Ability to work both independently and collaboratively.
• Ability to perform in a fast-paced environment while managing multiple camps.
• Creative thinker with strong attention to detail and a passion for delivering exceptional dining experiences.

Note: This job specification is intended to outline the general responsibilities and requirements of the role. It is not exhaustive and may be subject to change or modification at the discretion of the organisation.