Key Responsibilities and Duties: 
Human Resources Strategy & Leadership: 

Lead and manage the national HR strategy in alignment with business objectives. 
Provide expert HR advice and support to all levels of management including Regional Managers, Store Managers, and Commissary leadership. 
Promote a positive, values-driven company culture across all stores and departments.

People Management: 

Manage and mentor a HR team consisting of an HR Administrator and PRP Administrator. 
Ensure accurate and timely execution of HR administrative processes and reporting.

 
Labour Relations & Discipline: 

Chair and/or initiate internal disciplinary inquiries in line with the company’s disciplinary code. 
Represent the company at external dispute forums including the CCMA and Bargaining Council. 
Guide and coach managers on handling misconduct, grievances, incapacity, and poor performance. 
Ensure all labour practices are aligned with the Labour Relations Act, BCEA, and other relevant laws.

Recruitment, Selection & Onboarding: 

Oversee the full recruitment and onboarding lifecycle for all positions nationwide. 
Develop and maintain recruitment tools, standard interview templates, and onboarding checklists. 
Ensure consistent, fair, and compliant recruitment practices across all regions.

 
Training, Skills Development & Employment Equity: 

Oversee and drive the company’s Skills Development initiatives, including submission of Workplace Skills Plans (WSPs) and Annual Training Reports (ATRs). 
Identify and implement training programs aligned to operational and compliance needs. 
Manage Employment Equity planning and compliance, including submission of EEA2 and EEA4 reports. 
Facilitate Employment Equity Committee meetings and updates.

Health & Safety: 

Oversee and support the implementation of Health & Safety policies and procedures across all locations. 
Ensure compliance with the Occupational Health and Safety Act. 
Monitor workplace incidents, conduct investigations where needed, and implement corrective actions. 
Ensure all IOD’s are reported with the relevant paperwork

Payroll & Hours Budget Oversight: 

Oversee monthly payroll processing o Compile and monitor monthly worked hours budgets for all operational areas. 
Ensure PRP system updates (rosters, leave, clock-ins) are accurate and submitted within deadlines. 
Manage leave administration and ensure compliance with leave policies.

HR Policy & Compliance: 

Develop, implement, and update HR policies and procedures in line with changing legislation and business needs. 
Ensure HR processes are consistent across all regions. 
Conduct routine audits on personnel files, uniform records, leave records, and PRP compliance.

Systems & Reporting: 

Oversee and maintain HR and time management systems (e.g., PRP). 
Ensure accurate reporting and data integrity across platforms. 
Submit monthly HR dashboards, reports, and analysis to executive management.

Stakeholder Management & Communication: 

Build strong relationships with operational and support leadership. o Facilitate regular HR status updates and training sessions for Regional and Store Managers. 
Communicate legislative or policy changes to staff and management.

Other Duties: 

Assist with company-wide projects including store expansions, closures, or restructuring. 
Provide any reasonable and lawful assistance as required by a director or executive.