Our client, a leading organisation in the banking sector, is looking for a seasoned Programme Manager to drive the successful delivery of large-scale, cross-functional transformation programmes within Transactional Services.


The Programme Manager is responsible for the end-to-end delivery of complex, cross functional change initiatives within Transactional Services. The role ensures strategic alignment, disciplined execution and measurable outcomes across multiple workstreams, while managing risks, dependencies and stakeholder expectations.
This role acts as the single point of accountability for programme delivery, translating business strategy into executable plans and ensuring benefits are realized across Transactional Services.


Key Responsibilities:
Programme Delivery & Execution
• Own the planning, governance and delivery of large-scale Transactional Services programmes across business, technology, operations, risk and compliance.
• Establish and maintain programme roadmaps, milestones, dependencies and critical paths.
• Ensure delivery outcomes meet defined scope, cost, timeline and quality objectives.

Stakeholder & Executive Management
• Engage senior stakeholders across Transactional Services, IT, Operations, Finance, Risk, Compliance and external vendors.
• Provide clear, concise programme reporting to Exco, SteerCo and Senior leadership.
• Proactively manage expectations, escalations and decision-making forums.

Governance, Risk & Control
• Implement strong programme governance, including RAID logs, financial tracking and benefits realization.
• Identify, assess and mitigate delivery, operational and regulatory risks.
• Ensure alignment with internal policies, audit requirements and regulatory standards.

Financial & Benefits Management
• Manage programme budgets, forecasts and provisions.
• Track and report on costs, savings, efficiencies and benefits realization.
• Support business cases and investment decision-making where required.

Change & Delivery Enablement
• Drive adoption through structured change management, communications and readiness planning.
• Coordinate delivery across Agile and Waterfall workstreams, ensuring consistent outcomes.
• Foster collaboration across multidisciplinary teams.

Key Interfaces:
• Transactional Services Leadership
• Operations & Group Technology IT Delivery Teams
• Finance, Risk & Compliance
• Change Management & PMO
• External Vendors and Delivery Partners


Required Experience & Skills:

Experience
• Proven experience delivering large, complex programmes within banking or financial services.
• Strong background in Transactional Services, Payments, Cash Management, or Core Banking environments.
• Demonstrated experience engaging senior executives and governance forums.
• Experience managing multi-vendor and multi-workstream programmes.

Delivery & Technical Skills
• Programme and project management (Waterfall, Agile, hybrid environments).
• Strong financial management, budgeting, and benefits tracking capability.
• Excellent risk, dependency, and issue management skills.
• High-quality executive communication and reporting.

Behavioural Competencies
• Strong ownership and accountability.
• Calm, structured decision-making under pressure.
• Ability to influence without authority.
• High attention to detail with a strategic, outcomes-focused mindset.

Qualifications:
• B Degree / Bachelor of Commerce/Bachelor in Business Administration
• Postgraduate Diploma in Project and Programme Management
• PMP® – Project Management Professional
• Scrum Certification
• Scaled Agile (SAFe®) Certification
• ITIL® 4 Foundation