Job Purpose

The Senior Facilities Manager is responsible for the strategic and operational management of facilities, ensuring that buildings, services, and infrastructure are safe, compliant, cost‑effective, and aligned with business needs. This role carries the responsibility of being the ambassador for the brand, providing leadership and support the service culture to result in maximum guest satisfaction while working very closely with stakeholders.

Key Responsibilities

Strategic & Operational Management

• Develop and implement facilities management strategies, policies, and plans aligned with organisational objectives.
• Provide leadership and oversight for hard and soft facilities services, including buildings, maintenance, security, cleaning, utilities, landscaping, and workspace management.
• Ensure facilities support business continuity, productivity, health, and wellbeing.

Maintenance & Asset Management

• Oversee preventive and reactive maintenance programs for all facilities and assets.
• Manage capital projects, refurbishments, and fit‑outs from planning through execution.
• Maintain accurate records of assets, warranties, life‑cycle plans, and condition assessments.

Financial & Commercial Management

• Negotiate and manage contracts with service providers and suppliers.
• Monitor performance against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Adhere to and enforce purchase order procedures in line with organisational procurement policies.

Compliance, Health & Safety

• Ensure full compliance with health, safety, environmental, and building regulations.
• Lead risk assessments, audits, inspections, and incident investigations.
• Implement and monitor emergency preparedness, fire safety, and business continuity measures.

People & Stakeholder Management

• Lead, coach, and develop facilities teams, including performance management.
• Act as a senior point of contact for internal stakeholders and external authorities.
• Collaborate with HR, IT, Finance, and Operations to support workplace needs.

Sustainability & Continuous Improvement

• Drive sustainability initiatives including energy management and waste reduction.
• Identify opportunities for process improvement, technology adoption, and operational efficiencies.
• Track and report on facilities performance metrics and improvement initiatives.

Key Skills & Competencies

• Strong leadership and people management skills
• Excellent planning, organisational, and problem‑solving abilities
• Financial acumen and budget management experience
• In‑depth knowledge of facilities operations, building systems, and compliance
• Strong vendor and contract management capability
• Excellent communication and stakeholder engagement skills
• Strategic thinking with a hands‑on operational approach

Qualifications & Experience

• Facilities Management / related qualification
• 8–10+ years’ experience in facilities management, with several years in a senior or leadership role
• Proven experience managing multi‑site or complex facilities portfolios
• Familiar with all the duties and procedures of the student accommodation
• Excellent communication skills